Neighbourly Q&A: Consumer rights with CAB's Andrew Hubbard
What can you do if you buy something that breaks soon after you buy it? It's time for another helpful Q&A.
Today we have Andrew Hubbard from Citizens Advice Bureau New Zealand (CABNZ) who will be answering your questions about your consumer rights.
A little bit about Andrew:
Dr Andrew Hubbard is deputy chief executive of Citizens Advice Bureau New Zealand (CAB) and loves working for the CAB so much that he’s been there for more than fifteen years.
Andrew believes in the difference people can make working together in the community and loves being able to support the work of the more than 2000 CAB volunteers across the motu. Andrew’s background is in policy and he’s been actively involved in consumer issues for the fifteen years he’s been at the CAB.
Andrew and the CAB team are ready to answer your questions about your consumer rights. This might be questions about when you can get a refunds, your rights when buying via Facebook or overseas, product delivery issues and what to do if a retailer won't sort a problem out for you.
Andrew is here live on Wednesday from 9.30am for your questions.
Poll: Do you set New Year’s resolutions?
🎉 2026 is almost here!
We’re curious ... how do you welcome it?
Do you set resolutions, follow special traditions, or just go with the flow?
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10.6% Yes! New Year, New Me
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22.1% Yes - but I rarely stick to them
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67.3% Nah - not for me
Poll: 🗑️ Would you be keen to switch to a fortnightly rubbish collection, or do you prefer things as they are?
Aucklanders, our weekly rubbish collections are staying after councillors voted to scrap a proposed trial of fortnightly pick-ups.
We want to hear from you: would you be keen to switch to a fortnightly rubbish collection, or do you prefer things as they are?
Keen for the details? Read up about the scrapped collection trial here.
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84.6% Same!
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15.4% Would have liked to try something different
Experienced Pet & House Sitter Available | 28 Jan – 22 Feb 2026
Hi everyone, due to a cancellation I've had a rare gap in my pet-sitting calendar open up, and would love to fill it with more pet cuddles. I am currently sitting in St Heliers and have lived in this community for many years before starting my house sitting journey, so would love to spend more time here.
A little about me:
- I’ve been a full-time house and pet sitter for 6 years, with all 5-star reviews
- I have fostered over 450 cats and kittens with the Lonely Miaow Association, and grew up on a lifestyle block with large dogs, cats, farm animals and small pets, so I’m confident with animals of all kinds (including those needing medication or extra care). I am also studying after-hours towards a Level 3 degree in Animal Care.
- I work from home 3-4 days a week (and spend the other 1-2 days as marketing manager in SPCA's Hobsonville Centre) so have plenty of time to spend with your precious pets
- As a homeowner myself, I know how important it is to feel your place and pets are in safe hands.
- This is a free sit!
If you’d like to see reviews or photos from past sits, you are welcome to check out my page here: www.facebook.com...
Happy to answer any questions. Please message me to discuss your petsitting needs.
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