Member Agreement & Privacy Policy

Neighbourly Membership Terms and Terms of Use

Last Updated: 17 April 2019

Welcome to, a website and mobile phone application that allows you to connect with other users in your neighbourhood (Neighbourly). This agreement describes your rights and responsibilities as a user of Neighbourly and as a member (Member) and what you can expect from us.

By clicking "Create my account" on the Member registration page or using the Neighbourly site in any way, you agree to be bound by these terms (the Terms), the Neighbourhood Guidelines and the Privacy Policy. Once you are a Member you will be able to access and use additional features of Neighbourly. If you do not wish to be bound by these Terms, do not use Neighbourly.

You agree that we will send service notifications and community notices from Neighbourly and on behalf of our partners to you in the following ways: (1) within the Neighbourly private messaging account, or (2) sent to the contact information you provided us (e.g., email, mobile number, physical address). If you do not agree to having a private messaging account or providing us your contact information for these purposes, we will not be able to provide you with a Neighbourly account. Please review your settings to control and limit other email communications or mobile text messages you receive from us.

We reserve the right to change these Terms at any time. We will notify you of that change by updating the "last updated" notice adjacent to the link to these terms. By continuing to use Neighbourly, you agree to be bound by the amended terms of use.

  1. Registration, Eligibility and Address Verification:
    1. You must be at least 13 years old to use Neighbourly.
    2. You must use your real name and provide your current address of residence when you register as a Member. You confirm that all information provided to Neighbourly is current, complete and accurate at the time you provide it, and you agree to maintain and update this information as required.
    3. We may use the information provided by you on registration to verify the accuracy of that information (including using the information to contact you).
    4. Each person can only have one account per address of residence.
    5. To complete a Member registration for Neighbourly we require you to verify your address of residence through a verification process determined by us in our sole discretion. Please refer to the Help section for further information on address verification. If you are unable to satisfactorily complete address verification, you will not be eligible to be a Member. We will take reasonable steps to ensure that a Member's address is verified correctly. You rely on this information at your sole risk; we do not guarantee complete accuracy.
    6. Where we offer you the option of logging in with your Facebook membership details, 4you will remain bound by the terms of those services when you are using them and you provide us with the authority to copy your Facebook membership details to Neighbourly.
    7. You may not share your account password with anyone else (even a family member sharing your home)
    8. Registered sex offenders, their households and those involved in criminal enterprise are not eligible for Neighbourly accounts. We may also deny account registrations we think would harm a Neighbourly neighbourhood.
    9. We may, in our sole discretion, refuse or discontinue any Member registration.
  2. Content

    You retain all ownership rights to the content (text, photos, video or otherwise) you submit to (collectively, your "Content"). You warrant you are entitled to make available for the intended use any Content you upload. You acknowledge that others in your Neighbourhood or nearby Neighbourhoods may have access to such Content as described in our Privacy Policy. Neighbourly may also offer you the ability to share Content publicly (a 'Public Post') to all Neighbourly members and anyone else who is using the Neighbourly website. You will be able to choose whether your Content is shared as a Public Post or to your Neighbourhood. Where you have not selected the Public Post option, the default will be to post your Content to your Neighbourhood. You may not provide us with any Content you don't have the right to publish or that is defamatory, infringing, illegal or otherwise wrongful.

    Neighbourly member Content should not be reproduced in any way outside of the member's own community without the express permission of the member who has published and/or owns the Content. This includes text, photos, videos and otherwise.

    However, whenever you upload Content on publicly-viewable screens or pages, that information will be publicly available to those persons as determined by you in your Neighbourly settings and can be collected and used by others. We cannot control who reads your Content or what other users may do with the information you voluntarily post, so we encourage you to exercise discretion and caution with respect to your Content.

    Remember: you should only share the sort of things you feel comfortable sharing with your neighbours over the fence.

  3. Conduct

    We take care to protect the rights of all users of Neighbourly and we expect that our Members will do the same. You must ensure that you abide by our Neighbourhood Guidelines (or any other Member Guidelines posted by us) at all times.

    We may monitor your use and the use of other members of Neighbourly to ensure that your and any other Member's conduct is in accordance with Neighbourly Guidelines for Neighbourly Behaviour (Neighbourly Guidelines) and is not Inappropriate Conduct.

    Inappropriate Conduct may include:

    1. threats of violence to any neighbour;
    2. bullying or harassment of any neighbour;
    3. uploading any nude images, pornography or other graphic content
    4. spamming other users of Neighbourly
    5. breaching another Members privacy or the security of another Members account
    6. invading the rights or freedoms of any other Member;
    7. promoting or inciting discriminatory or prejudicial behaviour; or
    8. any other conduct that Neighbourly might from time to time acting reasonably determine is inappropriate.

    We use search filters and other search technology for monitoring with a view to limiting Inappropriate Conduct and communications between Members. We do not guarantee that our filters will be able to find all instances where there may be Inappropriate Conduct and Communications between Members. You must ensure that your own conduct is within the Neighbourly Guidelines.

    You understand that, where you allow a third party to use your Neighbourly login, we will deem this to be your conduct and you will be responsible for that conduct.

    Where we determine that there has been a breach of the Neighbourly Guidelines or there has been Inappropriate Conduct, we may terminate your Neighbourly Membership in our sole discretion and report this breach to the relevant law enforcement agency.

    Should you become aware of any breach of the Neighbourly Guidelines, Inappropriate Conduct or members whom you know may harm a Neighbourly neighbourhood, please let us know so that we may review and, where we consider appropriate, take action.

  4. Neighbourly Leads

    Where you apply to be and where you are accepted as a Neighbourly Lead, you agree to the following terms and conditions:

    1. where you have submitted an application to become a Neighbourly Lead, you understand this does not guarantee that you will be selected as a Neighbourly Lead. Neighbourly reserves the right in its sole discretion to decline any request received.

    2. as part of the application to be a Neighbourly Lead, you understand that Neighbourly may complete a character check, including:

      1. where requested by Neighbourly, you will provide a character reference (in the form prescribed by Neighbourly) and understand that Neighbourly may contact the referee(s);
      2. Neighbourly may run a Police Check
      3. where requested by Neighbourly, you will provide your full contact details, your employment status and (where applicable) your place of employment. You understand that Neighbourly may contact your employer to verify this information and request a further character reference from your employer;
      4. Neighbourly may review your use of Neighbourly and any other publically available information about you (including your use of any other social media platform);
    3. as part of your application to be a Neighbourly Lead and where you are accepted as a Neighbourly Lead, you must disclose whether:

      1. you have been or are subject to, or party to, any criminal investigation;
      2. you are employed by any other social media platform or are otherwise employed in the online social media industry;
    4. if you become a Neighbourly Lead, while you remain a Neighbourly Lead you will promptly advise us of any changes in the information you have provided to us including any of the information in (b)(3) and (c) above.

    5. where Neighbourly has reasonable cause to believe that there has been any change in the information provided in (b)(3) and (c), it may complete any of the checks outlined above. Where Neighbourly does wish to run these checks, then it will contact you and if you do not agree, then Neighbourly may terminate your status as a Neighbourly Lead;

    6. where you are accepted as a Neighbourly Lead you:

      1. will act in the best interests of the Neighbourly community you are the lead of at all times;
      2. will not act in any way that will discredit or damage the reputation of Neighbourly;
      3. abide by the Neighbourly Guidelines for Neighbourly Behaviour and ensure that you do not engage in inappropriate conduct;
      4. will not agree to be interviewed in your capacity as a Neighbourly Lead or in any other way representing Neighbourly, by any media outlet (including TV, radio, print media, or other online media (including bloggers) without prior consent from Neighbourly;
      5. understand that a Neighbourly Lead role is a volunteer position and you will not be receiving payment or compensation of any kind during the tenure of you Neighbourly Lead status;
      6. not use your position as a Neighbourly Lead to gain personal financial gain or reward (including employment or gain for your organisation);
      7. acknowledge that Neighbourly has key community partners and you will conduct yourself in an appropriate manner when referring to or liaising with these partners through Neighbourly or on behalf of Neighbourly; and
      8. agree that all moderated and/or removed posts must remain confidential and must not be released to the public or discussed with any other third party.
    7. where you are accepted as a Neighbourly Lead, you or Neighbourly have the right terminate your status as a Neighbourly Lead immediately without cause.

  5. Email Registration

    Where you sign up to receive email communication or mobile text messages from Neighbourly we may continue to provide this information to you until you indicate otherwise. You may opt out of receiving email communication at any time by altering your email settings contained within your Member profile or using the unsubscribe link in the footer of all emails.

  6. Security

    You must ensure that any username and password you have as a Member is kept secure and confidential and not revealed to any other person. Any use of Neighbourly (including posting content, communicating with others or changing your account settings, etc.) using your Member Account will be deemed to be your use. You agree to notify us immediately of any unauthorised use of your username and/or password or any other breach of security. Upon your notification we will cease to rely on that username and password.

    As no data transmission over the Internet can be guaranteed to be completely secure, we cannot ensure or warrant the security of any information you transmit or receive through the Neighbourly. These activities are conducted at your own risk.

  7. Liability

    You agree to indemnify and hold us and our officers and employees harmless from any claims, actions, costs (including legal costs) or losses by us or any third party due to or arising out of:

    1. reasonable reliance by us or any third party upon any acts carried out, requests made or information provided through the use of your Member Account (including your username and/or password);
    2. your breach of any of these Terms; or
    3. any conduct of yours or any transaction entered into by you that does not comply with the relevant law or infringes any third party right, including intellectual property rights.

    Neighbourly is provided on an "as is" and "as available" basis, therefore, use is at your own risk. You acknowledge and agree that, to the extent permitted by law, we make no warranties:

    1. that Neighbourly will meet your requirements, including fitness for purpose;
    2. that Neighbourly will operate uninterrupted, secure or error–free;
    3. that any monitoring of conduct of Members will prevent all Inappropriate Conduct;
    4. concerning any Content submitted by any other Member;
    5. concerning third party information. Such information is being made available by us as a free service. While we will not knowingly provide incorrect information we may not be able to verify all third party information on Neighbourly, and so you should not rely on it without first making your own enquiries. We do not guarantee or certify the accuracy of the third party information. Any reliance on the information is at your own risk;
    6. that any feature of Neighbourly will continue to be supported;
    7. concerning any site or resources made available on Neighbourly, including any direct link to a website not owned by Neighbourly. Neighbourly makes no representations about third party operated websites and, if you visit a linked website, you will be subject to the terms of that website and any dealing will be solely between you and that other website. These links do not imply our endorsement of that other website or product or service being advertised (as applicable) or any association with their operators unless this is specifically stated on the Website.
    8. You acknowledge and agree that Neighbourly is not responsible or a party to any transaction or arrangement that you enter into with any third party using Neighbourly. You enter into any transaction or arrangement at your own risk. Where any dispute arises between you and another user of Neighbourly you agree in good faith to use best endeavours to attempt to resolve the dispute amicably through negotiation or other informal means before pursuing any further formal action. You acknowledge that we will not be a party to any such dispute.
  8. Termination

    You or we may terminate this agreement at any time. Without limiting the foregoing, we have the right to immediately terminate any Member accounts in the event of any conduct by the Member which we, in our sole discretion, consider to be unacceptable, or in the event of a failure by the Member to comply with any of these Terms.

  9. Privacy Policy

    The collection, use and disclosure of your personal information is more fully described in the Privacy Policy.

  10. Law

    These Terms are governed by and will be construed in accordance with the laws of New Zealand and you submit to the jurisdiction of the courts of New Zealand.

  11. Contact

    If you have any questions or concerns in relation to Neighbourly these Terms please see our Help section or Contact us.

Neighbourly Privacy Policy

Last Updated: 1 December 2015

This Privacy Policy explains the information that Neighbourly collects about Members and users of We want you to understand what information we gather, how we use it, and how to correct or change it.

If we make any changes to our Privacy Policy, we will notify you of that change by updating the "last updated" notice adjacent to the link to this policy. By continuing to use Neighbourly, you agree to be bound by the amended privacy policy.

View New Zealand's Privacy Act 1993 for information on how it protects the personal information of individuals in New Zealand.

  1. Information Collected by Neighbourly

    We collect various pieces of information about Members and users of Neighbourly. This information includes:

    1. personal information provided during Member registration or use of Neighbourly including your first and last names, physical address, information regarding your house and neighbourhood, and email address;
    2. information collected through verification of your membership;
    3. personal information provided to us by you through any other method (including without limitation correspondence and discussions);
    4. your preferences, settings and features you use on Neighbourly;
    5. your online or offline status and the duration of your use on Neighbourly each time you login;
    6. information collected by us through click tracking in relation to your use of the Neighbourly, including the content you upload and the content you access;
    7. aggregated data, which tracks traffic to the Neighbourly Website (; and
    8. cookies, which are pieces of information transferred to your computer hard drive for record keeping (such as your preferences on Neighbourly).
    Member Information

    Your name and street name will be displayed at all times when you use Neighbourly and alongside any Content posted by you.

    We give you the option of making other information about yourself publicly available. You can control who sees Content you post (e.g. specific persons, a group, only your Neighbourhood, Nearby Neighbourhoods) through your Neighbourly settings.

    Information you Choose to Provide

    Whenever you voluntarily disclose personal information on publicly-viewable screens or pages, that information will be publicly available to those persons as determined by you in your Neighbourly settings, and can be collected and used by others. We cannot control who reads your posting or what other users may do with the information you voluntarily post, so we encourage you to exercise discretion and caution with respect to your personal information. Please ensure you are familiar with the Using Social Networks Safely tips. Remember: you should only share the sort of things you feel comfortable sharing with your neighbours over the fence.

    You may also (but are not required to) provide information about yourself (such as your gender, location, URL, or a biography). Any additional image or information you provide may be publicly displayed.

    Facebook Information

    If you sign in using your Facebook login, you authorise us to access certain Facebook account information, including information about your Facebook friends. By allowing us to access your Facebook account, you understand that we will obtain and share your name and a profile picture.

  2. How Neighbourly Uses Your Information

    Your personal information will only be used for the purposes of your online activity on Neighbourly and Neighbourly-supported features, unless you otherwise provide us with your consent.

    We may use your personal information to provide and improve our services, make special offers, customise services, better understand you as a user, diagnose and fix problems and sell and display offer and advertisements that may be of interest to you.

    We may (in our sole discretion) also use your information to monitor your use of Neighbourly (including through search filters and other search technology) for what we consider is Inappropriate Conduct or conduct that is not in line with our Neighbourly Guidelines. We may use this information to contact you or any other Member where we consider there has been a breach of the Neighbourly Guidelines by you or where another Member of Neighbourly has breached the Neighbourly Guidelines and this breach affects you. Where we consider it is appropriate, we may also disclose this information to the relevant law enforcement agency.

    Except as set out in Address Verification and Disclosure of Your Information to Others set out below, we do not provide your exact address, email address or phone number to any third party unless you give us consent to do so.

    Address Verification

    Your address must be verified before Member registration can be completed. We will use your name and address of residence provided on the Member registration page to verify your address. This may include Neighbourly acting as your agent to verify your identity electronically using the details entered by proving those details to NZTA, a credit reporting agency, or other entities solely for verifying my identity

  3. Disclosure of Your Information to Others

    We may disclose your personal information to:

    1. our employees, related bodies corporate, contractors or external service providers for the operation of our websites or our business, fulfilling requests by you, and otherwise provide products and services to you;
    2. our existing or potential agents, business partners or joint venture entities or partners;
    3. with your consent, our sponsors, or promoters of any competition that we conduct or promote via our services;
    4. specific third parties authorised by you to receive information held by us;
    5. the police, any relevant authority or enforcement body, or your Internet Service Provider or network administrator, for example, if we have reason to suspect that you have committed a breach of any of our terms and conditions, or have otherwise been engaged in any unlawful activity, and we reasonably believe that disclosure is necessary;
    6. as required or permitted by any law (including the Privacy Act).
  4. Tracking and Targeting Policy

    Neighbourly collects data about your browsing activity on our website. We may also use non-personal information that we collect about you on our network to identify you on third party websites where we have an arrangement in place to serve ads on those third party websites. We may also collect anonymous internet usage data from third parties.

    One of the reasons we collect usage data is to display targeted advertisements or content on our website and also on third party websites. For that purpose, usage data is collected and assigned to one or more pre-defined categories (for example "holiday seekers"). If this infers a particular interest, a cookie is placed in your web browser which may determine the type of targeted advertising or content that you receive. We target advertisements and content in order to improve your user experience - so that you are served advertisements and content that we believe may be more relevant or useful to you.

    To create consumer profiles we also collate anonymous data from other sources across our network, including memberships, surveys or competitions. However, we will not combine usage data with your personal information (as defined in the Privacy Act 1993, or share your personal information with any third party, except in accordance with the Privacy Act 1993 and our Privacy Policy.

    Advertisements or content may also be "targeted" to users based on:

    1. the type of content displayed on a given web page;
    2. the geographical location of a user (i.e. identified by an IP address); or
    3. specific searches undertaken by a user.
    4. Other reasons we may collect anonymous usage data include:
      1. to limit the number of times users are served certain ads;
      2. to monitor the performance of advertising campaigns;
      3. to audit, research, and analyse usage in order to maintain and improve our services, and to develop new services; and
      4. to ensure that our ad-serving technologies function properly.

    We will not collect usage data or target advertisements based on the following market segments:

    1. racial or ethnic origin; or
    2. political opinions; or
    3. membership of a political association; or
    4. religious beliefs or affiliations; or
    5. philosophical beliefs; or
    6. membership of a professional or trade association; or
    7. membership of a trade union; or
    8. sexual preferences or practices; or
    9. criminal record; or
    10. health information; or
    11. genetic information that is not otherwise health information.

    If we ever seek to target advertisements based on the above market segments, we will first obtain your express consent.

    Third party advertisers purchase advertising products from us that enable them to target particular types of users of our website, for advertisements served both on our network and also on third party websites.

    In some cases we permit advertisers to embed their own cookies in advertisements subject to our standard advertising terms and conditions. Generally, advertisers will embed cookies in advertisements to monitor the performance of their advertising campaign, but they may also collect anonymous usage data relating to browsing activity on our network.

    We do not, however, permit advertisers to use any usage data obtained from our network to target advertisements or content to users off our network. We encourage advertisers to have a privacy policy that outlines their data collection activities and usage. Please refer to such third party privacy policies for more information.

    We will not provide any personal information to an advertiser or any other third party without your express consent or in accordance with our Privacy Policy. However, to the extent that anonymous user data does not constitute personal information, we are entitled to deal with that information in any manner we see fit.

    "Third party" or "third parties", as referred to throughout this policy, means a Neighbourly entity or organisation that is engaged in OBA and collects and uses web viewing behaviour data for the purposes of OBA via our website.

    "Third Party OBA" occurs when browsing behavior off our network is used to deliver behavioural advertisements on our network.

    We adhere to industry "best practice" for the storage of anonymous usage data. Security firewall, data encryption, and authorisation access are used to safeguard data held by us.

    We use Adobe Audience Manager ("AAM") technology and cookies to serve interest based advertising. AAM offers consumers the opportunity to select a persistent opt-out cookie to prevent information from being uniquely associated with their browsers. This way, a user can opt out of AAM cookies without erasing or altering other cookies associated with a browser. To opt out of AAM cookies, you can go to , and click on the 'Opt Out' button.

    We will retain your information for the period necessary to fulfil the purposes outlined in this Privacy Policy unless a longer retention period is required or allowed by law.

    Opting-out means that the display advertising you see on our network may not be tailored to your interests or preferences on the web browser you are using. Anonymous usage data may, however, continue to be collected by us for other purposes (including those outlined above).

    You can also manage cookies in your web browser privacy settings.

    If you would like to make a complaint in connection with Third Party OAB, you can contact us.

  5. Content Providers and Partners

    Where Neighbourly contains links to other sites, these websites may not follow the same privacy policies as us. We recommend that you check any relevant privacy policies before providing your personal information to any third party.

  6. Google Analytics
    1. We use Google Analytics website measurement software and systems to assist in tracking traffic patterns to and from Neighbourly, aggregating anonymous information about visits to the Neighbourly Website, and randomly and anonymously surveying users of our the Neighbourly Website.
    2. This non-personal information is aggregated using Google Analytics and then used by us in our analysis of Neighbourly. This information is collected and aggregated by Google Analytics and in no way can you be identified personally and no personal information is stored about you. Google Analytics systems fully comply with our Privacy Policy. Further information about Google Analytics, details of Google Analytics' privacy policy.
  7. How Neighbourly Holds Your Information

    Any personal information that you provide to us will be collected and held by us at Cider Building, 4 Williamson Avenue, Grey Lynn, Auckland 1021, New Zealand. Under the Privacy Act 1993 you have rights of access to and correction of personal information that we hold.

    Should you request to have your Neighbourly account deleted, we will retain your personal information for a period of 90 days just in case any issues arise in relation to inappropriate conduct. At the end of this period we will delete your personal information unless you ask us to do otherwise.

  8. Correcting and Updating Your Information

    Although we take reasonable steps to ensure that all data we use is accurate, we depend on our users to update or correct their personal information whenever necessary. We offer the ability for users to correct or change their personal information online at any time and as often as necessary.

  9. Questions

    If you have any questions about how our services work or regarding this statement, Contact Us.

Neighbourly Guidelines for Neighbourly Behaviour

We created Neighbourly because we all want to be part of communities we are proud of. And we believe that a neighbourhood is one of the most important and useful communities in an individual's life.

We believe neighbours should want to look out for each other, and ultimately be neighbourly!

To us being Neighbourly means:

Respecting your neighbours
  • Provide truthful information about yourself – use your real name (not an alias, pseudonym or abbreviation) and upload an appropriate photo of yourself to your profile
  • Be honest, authentic, and straightforward in all actions
  • Show tolerance to each other, even if you don't share similar opinions. Assume good intentions in others
  • Only share posts from Neighbourly with the author's permission
  • Practice moderation and do not post in a way that dominates conversation
  • Send a private message or post to a Group if a limited audience is more appropriate
Sharing helpful information
  • Answer your fellow neighbours' questions
  • Share information about crime and safety issues
  • Discuss community-wide issues without campaigning
  • Spread the word about neighbourhood events and make all feel welcome
  • Sell, share, or give away items that you no longer want or need
Supporting your neighbourhood
  • Recommend great local businesses and service providers without spamming or inappropriate self-promotion
  • Strengthen your community by inviting your neighbours to join Neighbourly
  • Create neighbourhood interest Groups (and invite your neighbours to join!)
  • Provide support to neighbours in need
Being a good neighbour / Neighbourly conduct

Bullying, name-calling, harassment, offensive language, threats, breaching the privacy of another member, spamming or discrimination of any kind is considered un-Neighbourly and will not be tolerated.

Any photos, comments and/or any other material deemed unproductive or offensive by a Neighbourhood Lead or the Neighbourly team will be removed at our discretion.

Breaching the Guidelines for Neighbourly Behaviour may result in your Neighbourly account being temporarily or permanently deactivated.

Safe Neighbourhoods

Neighbourly encourages all members to be familiar with our Using Social Networks Safely tips.

If you or anyone in your community is experiencing un-neighbourly behaviour on the site, please 'flag' the offending content, speak to your Lead or contact Neighbourly.

If you feel you are in an unsafe situation please contact your local police station or dial 111 if an emergency arises before contacting the Neighbourly team.

Advertising Terms and Conditions

Neighbourly Limited place material for publication on behalf of the customer (you) subject to the Stuff Limited terms and conditions of advertising (Terms). These Terms apply to all or websites and other digital services (Digital Advertising) unless we have agreed other terms in writing with you.