Posts by Citizens Advice Bureau Pakuranga/Eastern Manukau
238 days ago

I overpaid my bill, can I get a refund?

Hira Siddiqui from Citizens Advice Bureau Pakuranga/Eastern Manukau

💸 If you overpaid your bill and your account is in credit, the supplier may refund you. Suppliers’ terms and conditions may include:
👉 the amount your account must be in credit before you can request a refund
👉 a limit on the number of refunds you can request in a 12-month period
👉 the conditions that must be met for a cash refund.

Retailers, businesses, sellers, vendors or organisations have different rules about refunds, so you should check their terms and conditions or speak to someone in their accounts department. If the supplier has to pay a transaction fee to refund you, those fees may be taken out of the amount you get back.

You could also gather all your supporting documents that prove your claim. For example, your bank statement, which highlights the overpayment, relevant invoices or a copy of your credit contract.

ℹ️ For more information on alternatives to receiving cash back or situations where you may not be entitled to a refund, visit: cab.org.nz/article/KB00044622

Original post credit: Citizens Advice Bureau New Zealand . cab.org.nz

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More messages from your neighbours
12 hours ago

Poll: Do you set New Year’s resolutions?

The Team from Neighbourly.co.nz

🎉 2026 is almost here!

We’re curious ... how do you welcome it?
Do you set resolutions, follow special traditions, or just go with the flow?

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Do you set New Year’s resolutions?
  • 10.3% Yes! New Year, New Me
    10.3% Complete
  • 20.1% Yes - but I rarely stick to them
    20.1% Complete
  • 69.6% Nah - not for me
    69.6% Complete
184 votes
4 hours ago

Kōnae: Find Your Records

Hira Siddiqui from Citizens Advice Bureau Pakuranga/Eastern Manukau

If you want to know how to request records about you or your whānau visit Kōnae: My Records Guide konae.org.nz.

Kōnae has information on more than 60 state and faith-based organisations that have records for over 800 homes and places in Aotearoa New Zealand about people who have been in their guardianship or care.

The Kōnae map shows past and present places in Aotearoa New Zealand like children’s homes, hospitals, orphanages, boarding schools, Youth Justice facilities and many more.

Each place on the map has details about who was responsible for running it and how to get records.

The map can be searched and filtered by
- name
- location
- date range
- religion
- type of organisation.

If you want support to use the website or to find your records, you can get in touch with your local CAB on 0800 367 222, email or message via cab.org.nz, or visit a CAB near you cab.org.nz/find-a-cab

Accessing records can bring up a range of emotions, we encourage you to take care of your wellbeing. You can find suggestions of support at konae.org.nz/support

Original post credit: Citizens Advice Bureau: cab.org.nz

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9 days ago

Guitar wanted

Demitre from Cockle Bay

Hi guys, just wondering if anyone had a good entry guitar available for a decent price?