Neighbourly Q&A: Consumer rights with CAB's Andrew Hubbard
What can you do if you buy something that breaks soon after you buy it? It's time for another helpful Q&A.
Today we have Andrew Hubbard from Citizens Advice Bureau New Zealand (CABNZ) who will be answering your questions about your consumer rights.
A little bit about Andrew:
Dr Andrew Hubbard is deputy chief executive of Citizens Advice Bureau New Zealand (CAB) and loves working for the CAB so much that he’s been there for more than fifteen years.
Andrew believes in the difference people can make working together in the community and loves being able to support the work of the more than 2000 CAB volunteers across the motu. Andrew’s background is in policy and he’s been actively involved in consumer issues for the fifteen years he’s been at the CAB.
Andrew and the CAB team are ready to answer your questions about your consumer rights. This might be questions about when you can get a refunds, your rights when buying via Facebook or overseas, product delivery issues and what to do if a retailer won't sort a problem out for you.
Andrew is here live on Wednesday from 9.30am for your questions.
Today’s Mind-Bender is the Last of the Year! Can You Guess It Before Everyone Else? 🌟🎁🌲
I dance in the sky with green and gold, a spectacle few are lucky to behold; I’m best seen in the south, a celestial sight—what am I, lighting up the New Zealand night?
Do you think you know the answer? Simply 'Like' this post and we'll post the answer in the comments below at 2pm on the day!
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Poll: 🗑️ Would you be keen to switch to a fortnightly rubbish collection, or do you prefer things as they are?
Aucklanders, our weekly rubbish collections are staying after councillors voted to scrap a proposed trial of fortnightly pick-ups.
We want to hear from you: would you be keen to switch to a fortnightly rubbish collection, or do you prefer things as they are?
Keen for the details? Read up about the scrapped collection trial here.
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84% Same!
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16% Would have liked to try something different
By-election for Otara-Papatoetoe area
Just to let everyone know that we have another by-election happening, and here is the reason why. Below are details and dates, so keep an eye on your letter boxes.
The Manukau Court’s Ruling
The Manukau District Court determined that the Papatoetoe subdivision result of the Ōtara–Papatoetoe Local Board election was invalid, ruling that the outcome had been “materially affected” by voting irregularities. Judge Richard McIlraith found that the scale and nature of the irregularities met the legal threshold required to void an election under New Zealand’s local electoral laws.
In his decision, Judge McIlraith stated that the evidence presented — including reports of stolen voting papers, fraudulent use of ballots, and other procedural irregularities — was sufficient to conclude that the integrity of the election had been compromised. The court noted that at least 79 voting papers were identified as having been cast without the rightful voter’s knowledge during a judicially supervised examination of ballot boxes.
While the judge acknowledged that the election had been administered “properly and in accordance with all requirements” by Independent Election Services and the electoral officer, he concluded that the fraudulent activity originated outside the official process and nonetheless impacted the final result to a degree that required the election to be voided.
As a result of the ruling, the court ordered that a new election must be held, with Auckland Council confirming that the fresh poll must be completed by 9 April 2026
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