Moa Point Wastewater Treatment Plant complaints
In response to a query from one of our residents Wellington Water have confirmed the following regarding making a complaint about the Moa Point plant:
Complaints to the Moa Point Wastewater Treatment plant can be sent to the following contact details:
Veolia Duty Manager (First Point of Contact): Call 0800 928 371.
Veolia’s duty manager contact number operates 24/7 - as such complaints can be directly forwarded to them especially if the complaint is urgent and/or happened after office hours.
Wellington Water: Call 04 912 4470 or email customer@wellingtonwater.co.nz.
For Environmental and Pollution 24-hour hotline, call Greater Wellington Regional Council Hotline at 0800 496 734.
When a complaint is made, the following information will be recorded:
Name
Contact details of the customer
Nature of the complaint
Date and time
Location
Complaints shall be actioned within 24 hours upon receipt and the records being written to the plant’s operational incident log.
Odour and/or wastewater discharge complaints will be forwarded to the regional council.
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