How can we help you?

• The Basics
• Using Neighbourly
• Nearby Neighbourhoods
• Privacy and Safety
• Accounts and Settings
• Address Verification
• Inviting your Neighbours
• Neighbourly Leads
• Neighbourly for Organisations
• Neighbourly for Mobile
• Competition T&Cs and Winners
• Businesses on Neighbourly
• Premium Businesses
• AMI Community Grants 2019
• Neighbourly Market
• Resene Colour Your Community 2019
• Resene Upcycling Awards 2020
• General Election 2020
• Prospa Local Business Hero
• COVID-19 Support
• Partner Terms and Conditions

Accounts and Settings

• Updating your personal profile information Keeping your profile up to date will make it easier for all Neighbours to stay in touch. It will also help build more bonds if you can provide some information about your interests, job, hometown or pets. To update your profile using your computer Click MY NEIGHBOURLY in the top right hand corner of the website Click MY PROFILE Click EDIT PROFILE Update your profile information as desired Click SAVE at the bottom of the page To update your profile using your mobile device Tap the right-hand corner to visit your profile Tap your name Tap the section you wish to edit and update your profile information as desired Tap SAVE at the bottom of the page
• Resetting or changing your password Protecting your password is an important part of your safety on Neighbourly. If for any reason you decide you would like to change your password, please follow the instructions below: Sign in to your account using your current password Click on the settings icon in the top right-hand corner Select SETTINGS Click the ACCOUNT tab Click the CHANGE PASSWORD link If you have forgotten your password we can also help you get back up and running on Neighbourly: Click on the blue FORGOTTEN PASSWORD link on the sign in page. You will be prompted to enter the email address you used to join Neighbourly You will receive an email with a secure link that will allow you to reset your password. If you don’t receive the email within five minutes, please check your junk/spam folder Reset your password and sign in You can also complete the password reset step using your mobile device: Click on the FORGOTTEN PASSWORD link on the sign in page of your Neighbourly app Enter the email address associated with your Neighbourly account Neighbourly will email you a secure link that will allow you to reset your password. If you don’t receive the email within five minutes, please check your junk/spam folder Reset your password Open the Neighbourly app on your iPhone or Android device and sign in with your new password  
• Updating your email settings or unsubscribing In your email settings you can control how often you receive emails from Neighbourly. It is important you set these up to meet your needs. To update your email settings on your computer: Click the SETTINGS option in the upper right-hand corner of the website when you are logged in. Select EMAIL. Select your desired settings. Your preferences will save automatically as you adjust them.  To unsubscribe from all Neighbourly emails: Click the SETTINGS option in the upper right-hand corner of the website when you are logged in. Select EMAIL. Scroll to the bottom of the page and tick "Unsubscribe from all Neighbourly emails".       
• Updating your email address If you'd like to receive updates via email to a different email address, you can update the email address on your account. To update your email address using your computer Click on the settings icon in the top right-hand corner of the site Click on SETTINGS Click on the ACCOUNT tab In the box next to "Email", enter your new email address Click the SAVE button To update your email address using your mobile device Tap the top right-hand corner to visit your profile Select the PROFILE tab Under "Contact Information", tap on your email address, enter your new email and tap OK Tap the SAVE button at the bottom of the page
• Deactivating your Neighbourly account If you no longer wish to be a Neighbourly member, you can deactivate your account in your Account Settings on the website or feel free to contact us if you're only using the app and we can complete this step for you. If you would like to use Neighbourly again in the future, simply contact us and we can help you get up and running on the site again.  To remain a member but unsubscribe from all Neighbourly emails, please visit your Email Settings or flick us a message and we can give you a hand with this. If you would like to permanently delete your Neighbourly account, please get in touch to request this. As per our privacy policy, should you request to have your Neighbourly account deleted, we will retain your personal information for a period of 90 days before it is permanently deleted. Nothing you have shared on Neighbourly will be visible on the website while your account is deactivated or awaiting deletion. 
• Updating your name on your profile To edit your name as it appears to neighbours using your computer: Click on the settings icon in the top right-hand corner and select SETTINGS In the PROFILE tab, you will see the name currently on your profile under Basic Information Update your name in the first name and last name fields Click SAVE at the bottom of the page Please keep in mind that one of the conditions of using Neighbourly is that you use your real name, as using your real identity helps to build trust among neighbours. Name changes are therefore reviewed by the Neighbourly team. 
• Sharing an account with your partner or spouse We strongly recommend that each person who uses Neighbourly has their own account. It’s much easier to encourage communication when members know exactly who they’re communicating with. For this reason we allow multiple people to have separate accounts at the same house. In the event that you and your spouse or partner only have one email address, we suggest changing your Neighbourly username to be that of the two of you.
• Registering your mobile device for urgent alerts By registering your mobile device with Neighbourly you will be eligible to receive Urgent Alerts immediately via text message. This is the best way to receive crime and safety information in a timely manner. To register your phone for mobile alerts using your computer: Visit your settings and select the MOBILE ALERTS tab Click the ADD MOBILE PHONE NUMBER button Enter your mobile phone number and click SEND Enter the confirmation code that we send to your mobile phone and press the SUBMIT CODE button
• How do I sign out of my Neighbourly account? If you are using a public computer it is very important that you log yourself out of Neighbourly when you finish your session. To sign out of your Neighbourly account on your computer Click on SETTINGS in the upper right-hand corner Click LOGOUT ​To sign out of your Neighbourly account on your Neighbourly App device Tap on MENU in the bottom navigation bar Scroll to the bottom of the Menu Tap LOGOUT
• Creating a second Neighbourly account If you have a second home, own land or a rental property, you can create a second Neighbourly account with the address of your property. You will need a different email address to the one associated with your first Neighbourly account and you can simply sign out of your current account to start the signup process again. Neighbourly has plans to allow users to have multiple homes registered to one email address in the future - watch this space!
• What is the Daily Digest? The Daily Digest is a single summary email that is sent once a day. It contains all the updates from your neighbourhood over the last 24 hours. To request a Daily Digest for any or all post types, visit your Email Settings. You can choose to switch from a Daily Digest to a Weekly Digest if you'd prefer to receive fewer emails.
• Changing your address Moving house can be a busy and stressful time. Luckily it's super easy to update your address on Neighbourly. To update your address using your computer Click on Settings and choose Account from the drop-down menu Select the CHANGE ADDRESS tab  Enter your new address Use the checkboxes to choose whether you want to verify now or later Click CONFIRM To update your address using your mobile device Tap MENU at the bottom of the app and select SETTINGS Select CHANGE ADDRESS Enter your new address Use the checkboxes to choose whether you want to verify now or later Click CONFIRM If you simply need to make a correction to your address (because part of your address is missing, you entered the wrong number or you believe you're in the wrong neighbourhood), please contact us. 
• Important info for Neighbourly members using a Vodafone email service Vodafone’s email services will permanently close on 21 August 2019, and auto-forwarding will no longer be available for the following email addresses: Clear.net.nz Es.co.nz ihug.co.nz Paradise.net.nz PConnect.co.nz Quik.co.nz Vodafone.co.nz Vodafone.net.nz Wave.co.nz  If you’re using one of these email addresses as your Neighbourly login, you will need to update this in your Account Settings to keep your access to Neighbourly.  How do the Vodafone changes affect my Neighbourly account?  Having an active email address is an important part of being a Neighbourly member. If you need to reset your password, or we need to contact you regarding account updates or let you know you’ve won a prize, we will use your email address to get in touch. If your Neighbourly account is linked to a Vodafone email address we will no longer be able to contact you. If you cannot use your email address to reset your Neighbourly password, we will not be able to retrieve your account.  How do I update my email address?  In your Account Settings, delete your email address from the email field and enter an alternative contact email, then click ‘Save’. Or feel free to contact us.  I’ve tried updating my email address but am told it’s already in use?!  Your preferred email address is probably already in our system. Please get in touch and we can sort this out for you! I don't have another email address. How do I create one?  Vodafone recommends setting up a Gmail or Outlook.com email account. Please visit the Vodafone website for more information.