Accounts and Settings
Updating your personal profile information
Keeping your profile up to date will make it easier for all Neighbours to stay in touch. It will also help build more bonds if you can provide some information about your interests, job, hometown or pets.
To update your profile using your computer
Click MY NEIGHBOURLY in the top right hand corner of the website
Click MY PROFILE
Click EDIT PROFILE
Update your profile information as desired
Click SAVE at the bottom of the page
To update your profile using your mobile device
Tap the right-hand corner to visit your profile
Tap your name
Tap the section you wish to edit and update your profile information as desired
Tap SAVE at the bottom of the page
Resetting or changing your password
Protecting your password is an important part of your safety on Neighbourly. If for any reason you decide you would like to change your password, please follow the instructions below:
Sign in to your account using your current password
Click on the settings icon in the top right-hand corner
Click the ACCOUNT tab
Click the CHANGE PASSWORD link
If you have forgotten your password we can also help you get back up and running on Neighbourly:
Click on the blue FORGOTTEN PASSWORD link on the sign in page. You will be prompted to enter the email address you used to join Neighbourly
You will receive an email with a secure link that will allow you to reset your password. If you don’t receive the email within five minutes, please check your junk/spam folder
Reset your password and sign in
This video will also show you how to request help when you have forgotten your password.
You can also complete the password reset step using your mobile device:
Click on the FORGOTTEN PASSWORD link on the sign in page of your Neighbourly app
Enter the email address associated with your Neighbourly account
Neighbourly will email you a secure link that will allow you to reset your password. If you don’t receive the email within five minutes, please check your junk/spam folder
Reset your password
Open the Neighbourly app on your iPhone or Android device and sign in with your new password
Updating or changing your email settings
Your email settings will affect how and when you receive emails from Neighbourly. It is important you set these up to meet your needs.
To update your email settings on your computer:
Click the settings icon in the upper right-hand corner of the page.
Click the EMAIL tab.
Select your desired settings.
Check out this video for more assistance in changing your email settings.
Updating your email address
If you'd like to receive updates via email to a different email address, you can update the email address on your account.
To update your email address using your computer
Click on the settings icon in the top right-hand corner of the site
Click on SETTINGS
Click on the ACCOUNT tab
In the box next to "Email", enter your new email address
Click the SAVE button
To update your email address using your mobile device
Tap the top right-hand corner to visit your profile
Select the PROFILE tab
Under "Contact Information", tap on your email address, enter your new email and tap OK
Tap the SAVE button at the bottom of the page
Deactivating or deleting your Neighbourly account
If you no longer wish to be a part of Neighbourly, you can deactivate your account by visiting your Account Settings or feel free to contact us and we will complete this step for you.
Sometimes when members ask to close their Neighbourly account it's because they aren't comfortable showing their full address on their Neighbourly profile, or because they are receiving too many emails.
If you're uncomfortable showing your full address, you can update your profile to hide your house number and only show your street name.
If you'd like to change how often you receive emails, you can do so by updating your email settings.
If you don't think you'll use Neighbourly again, you can contact us to have your account permanently deleted. This will mean you won't be able to reactivate your Neighbourly account or retrieve anything you've added after a period of 90 days.
Updating your name on your profile
To edit your name as it appears to neighbours using your computer:
Click on the settings icon in the top right-hand corner and select SETTINGS
In the PROFILE tab, you will see the name currently on your profile under Basic Information
Update your name in the first name and last name fields
Click SAVE at the bottom of the page
Please keep in mind that one of the conditions of using Neighbourly is that you use your real name, as using your real identity helps to build trust among neighbours.
One of the goals of Neighbourly is to create a safe, trusted environment where neighbours can connect with one another, which we believe will lead to a stronger, safer and friendlier place to call home.
Sharing an account with your partner or spouse
We strongly recommend that each person who uses Neighbourly has their own account. It’s much easier to encourage communication when members know exactly who they’re communicating with. For this reason we allow multiple people to have separate accounts at the same house.
In the event that you and your spouse or partner only have one email address, we suggest changing your Neighbourly username to be that of the two of you.
Registering your mobile device for urgent alerts
By registering your mobile device with Neighbourly you will be eligible to receive Urgent Alerts immediately via text message. This is the best way to receive crime and safety information in a timely manner.
To register your phone for mobile alerts using your computer:
Visit your settings and select the MOBILE ALERTS tab
Click the ADD MOBILE PHONE NUMBER button
Enter your mobile phone number and click SEND
Enter the confirmation code that we send to your mobile phone and press the SUBMIT CODE button
Signing into Neighbourly using your Facebook settings
You can sign into Neighbourly using your Facebook credentials.
The first time you sign in with your Facebook account, you will be asked to sign in with your Neighbourly credentials in order to link your accounts. After linking your accounts once, you can sign in through Facebook in the future and use Neighbourly as you normally would.
To complete this step simply click the “Sign in with Facebook” button when signing into your account.
I've used my Facebook account to sign into Neighbourly but I don't have an existing account
Not to worry - all you need to do is click Sign up to create your Neighbourly account. Once you create your account, your Facebook and Neighbourly accounts will be linked. Then you can sign in to Neighbourly using your Facebook login information if you wish.
Unlinking your Facebook account
If you have linked your Facebook account to your Neighbourly account and would like to unlink it, you can do so through your Facebook account.
Sign in to your Facebook account
Find your SETTINGS
Click on APPS in the left-hand column
Find Neighbourly in your list of apps
Click the X to remove the app
Your Facebook account will no longer be linked with your Neighbourly account.
Note: If you would like to be able to sign in with Facebook, you will need to link your account again.
How do I sign out of my Neighbourly account?
If you are using a public computer it is very important that you log yourself out of Neighbourly when you finish your session.
To sign out of your Neighbourly account on your computer
Click on the settings icon in the upper right-hand corner
To sign out of your Neighbourly account on your mobile device
Tap the account icon in the top right-hand corner
Tap on your name
Creating a second Neighbourly account
If you have a second home, own land or a rental property, you can create a second Neighbourly account with the address of your property. Please note that you will need a different email address to the one associated with your first Neighbourly account. You will need to sign out of your current Neighbourly account to start the signup process again.
Neighbourly does have plans to allow users to have multiple homes registered to one email address in the future.
What is the Daily Digest?
The Daily Digest is a single summary email that is sent once a day. It contains all the updates from your neighbourhood over the last 24 hours.
To request a Daily Digest for any or all post types, visit your Email Settings.
You can choose to switch from a Daily Digest to a Weekly Digest if you prefer to receive fewer emails.
Changing your address when you're moving house
While your current neighbourhood may be sad to see you go, your new neighbourhood will be just as excited to welcome you to their Neighbourly community. Neighbourly is also a great way to break the ice and start getting to know your new neighbours.
To update your address on Neighbourly using your computer
Visit your settings and select the CHANGE ADDRESS tab
Enter your new address and click CONFIRM
If you have already moved, select YES and click CONFIRM
If you haven't moved yet, select NO, select your move date and click CONFIRM
Consider writing a post to introduce yourself to your new neighbours - and take a look at your neighbourhoods Groups as they're a great way to connect with neighbours on common ground. If there isn't a group that interests you in your new suburb, you could always start one that does!
A new verification letter will be sent to your new home on the date of your move.
Can I set up a profile/account with no address?
Neighbourly does reserve the right to hide a user's full address (street and street number) from view if we feel there is a genuine safety and/or privacy concern that is hindering their ability to display a real address. In this event, the Neighbourly member will simply be shown as living in a suburb only; ie. Mount Eden.
Examples of users who may be granted this right are local MP's, members of the Police, or any individual with genuine security issues. Users will still be expected to address verify their location with the Neighbourly team.
If you would like to discuss the possibility of your account being displayed in this fashion, please contact us.
Neighbourly reserves the final judgement on any decision relating to this subject.