Privacy and Safety
Who can access the Neighbourly website?
Access to Neighbourly requires every member to be address verified. However, when a new member does sign up there may be a short period where they are only phone verified whilst address information is sent.
During this time they will be clearly identified as a “new member” with an L on their profile picture, and they will have limited access to the website. If you have any reason to believe a new member is not who they say they are, please contact us immediately so we can investigate.
Please use common sense and only share information on Neighbourly that you are comfortable sharing with your community. Sending a private message is useful if you wish to speak to selected neighbours or organisations only.
I want to hide my street number
If you wish, you may display only your street name on your profile. But before you make the change, take a look at the helpdesk article on whether you should hide your street number.
To hide your street number using your computer
Visit your profile by clicking MY NEIGHBOURLY in the top right-hand corner of the page
Click YOUR PROFILE
Click EDIT PROFILE
Decide how you wish to SHOW YOUR ADDRESS (street number and name or just street name)
Click the SAVE button at the bottom of the page
To hide your street number using your mobile device
Tap the top right-hand corner to visit your profile
Select the PROFILE tab
Tap the button next to "show my full address", selecting ON to show your full address, or OFF to hide your street number
Showing your street number helps to build trust among neighbours. This trusted environment leads to better communication amongst neighbours and fosters a stronger community.
Why do I have to use my real name?
Neighbourly has been designed to help create stronger, safer communities, and we believe a big part of this is knowing who lives next door or down the road from you. For us that starts with sharing your real first and last name on Neighbourly (not an alias, pseudonym or abbreviation), just as you'd introduce yourself in person.
If an emergency ever does occur in your neighbourhood, knowing and trusting your neighbours goes a long way in allowing you to work together as a community.
Please note that using real names on Neighbourly is part of the Neighbourly Member Agreement.
Why can I see posts from other neighbourhoods?
Every neighbourhood has a few other neighbourhoods identified as Nearby Neighbourhoods. This is why you may see posts from members outside your own neighbourhood.
This Nearby Neighbourhood features enable Neighbourly members to communicate with members who live in other nearby neighbourhoods when needed. When a member starts a new conversation, they can choose to share the conversation with either:
their own neighbourhood only, or
their own neighbourhood + all other nearby neighbourhoods.
Should I hide my street number?
While most Neighbourly members choose to leave their full address displayed, you can hide the street number if you wish to. This is a personal choice for each member but here are a few reasons why showing your full address makes your Neighbourly experience an even better one:
It helps you know who your neighbours are - and vice versa! By sharing your street number you're able to show your neighbours that you're living right next door which is the first step in creating closer neighbour-to-neighbour connections. You can say hi to "Bob from number 3" and "Barbara from number 18" just by checking who lives where in the Neighbours Directory.
It helps kickstart connections. Sharing a little information with a few people in your suburb is a great way to start the connections - plus we like to think that for the little bit of yourself you share you'll have a neighbourhood full of people watching your back in return. We ask members to share their real name, address and when they moved to the area - if you'd like to share more you can do so in your personal profile.
It tackles community disconnectedness. Neighbourly has been set up to tackle the tough challenge of building connections with people living in our own neighbourhoods and those close by. These days, one of the biggest challenges facing our communities is that we no longer know who lives where - even those living right next door!
Two things to remember:
Only fully verified Neighbourly members in your suburb see your address.
Neighbourly won't make changes to how your personal details are displayed on Neighbourly without notifying you first. You can double check your personal Neighbourly settings here.
Can I set up a profile/account with no address?
Neighbourly does reserve the right to hide a user's full address (street and street number) from view if we feel there is a genuine safety and/or privacy concern that is hindering their ability to display a real address. In this event, the Neighbourly member will simply be shown as living in a suburb.
Examples of users who may be granted this right are local MPs, members of the Police, or any individual with genuine security issues. Users will still be expected to address verify their location with the Neighbourly team.
If you would like to discuss the possibility of your account being displayed in this fashion, please contact us.
Neighbourly reserves the final judgement on any decision relating to this subject.