How can we help you?

• The Basics
• Using Neighbourly
• Nearby Neighbourhoods
• Privacy and Safety
• Accounts and Settings
• Address Verification
• Inviting your Neighbours
• Neighbourly Leads
• Neighbourly for Organisations
• Neighbourly for Mobile
• Competition T&Cs and Winners
• Businesses on Neighbourly
• Premium Businesses
• AMI Community Grants 2019
• Neighbourly Market
• Resene Colour Your Community 2019
• Resene Upcycling Awards 2020
• General Election 2020
• Prospa Local Business Hero
• COVID-19 Support
• Partner Terms and Conditions

The Basics

• What is the Neighbourly Business Directory? The Neighbourly Business Directory is your first stop for finding local trades and services around your home and neighbourhood. At Neighbourly we believe local businesses play a huge part in the health of our local communities, so we're encouraging local businesses and consumers to connect and create stronger, safer and friendlier places to call home together. We still ask that everyone plays ball to create a great environment and enjoyable experience on Neighbourly, so it's important that businesses abide by our Fair Use Policy. We encourage you to follow local businesses you'd most like to hear from to ensure you're the first to know their news, deals and other behind-the-scenes info! Just click the 'Follow' button on a business profile to stay up to date. 
• What is Neighbourly? Neighbourly is a free and private neighbourhood website that allows you to easily meet and interact with your neighbours and community. Through these connections we believe we can help create stronger, safer and friendlier places for all our members to call home. People are using Neighbourly to: Track down a trustworthy babysitter Find out who does the best lawn mowing in town Ask for help keeping an eye out for a lost cat or dog Find a new home for your old fridge Find local employment and great local staff Finally call that nice lady down the street by her first name Quickly get the word out about a break-in Neighbourly's mission is to use the power of technology to build stronger and safer neighbourhoods, and ultimately more face to face interactions and connections between neighbours.
• How can I join Neighbourly? Neighbourly is your online neighbourhood hub, where local people, businesses and organisations can stay informed and join neighbourhood discussions.  To join Neighbourly as a neighbour Visit neighbourly.co.nz to begin creating your free profile, or  Download the free Neighbourly app through the App Store or Google Play and follow the prompts to sign up You will need to share your name, home address and email address to create an account, and all members must verify their address using either driver licence verification or by uploading some proof of address. To join Neighbourly as a business or service provider Visit our Business page and click LET'S GET STARTED Follow the prompts to sign up To join Neighbourly as an organisation (not-for-profit) Visit our Community page and click LET'S GET STARTED Follow the prompts to sign up If you're having any trouble getting set up on Neighbourly, please let us know and we'll be happy to help!
• What can you do on Neighbourly? Neighbourly allows you to stay connected with your neighbours by interacting with other members of your local community. Once you have signed up as a member on Neighbourly you can: Communicate directly with your neighbours and contribute to group conversations Create and publicise local events Exchange info about crime and safety, and update your community with urgent text message alerts Buy, sell or trade products or give away free items Help out a neighbour with a job they need a hand with Recommend local businesses or request some help finding what you need Create or join groups of people with similar interests to you Neighbourly members can choose to see and respond to updates via email, on the website or through any mobile device.
• Which suburbs are part of Neighbourly? Neighbourly is now live in every suburb in New Zealand. The boundaries for these suburbs have been created using a variety of mapping sources including boundary maps from the NZ Fire Service, local councils, NZ Post, Statistics New Zealand, and Land Information New Zealand.
• I don't agree with the suburb boundaries on Neighbourly Unfortunately, defining suburb boundaries is not an exact science, and we understand that some users may disagree with the suburb boundaries that are currently set. It is important to remember that just because your address is technically located in one suburb you can still interact and view posts from other neighbourhoods using our Nearby Neighbourhoods function. Also, and most importantly, Neighbourly is about interacting with neighbours around you and you can still do this regardless of which suburb your address falls within. If you believe we have made an error regarding your suburb boundaries please contact us.
• Who created Neighbourly and why? Neighbourly is proudly brought to you by a group of people who are just like you - members of the local community. Neighbourly was built because we want to live in strong and vibrant communities and want to do our bit to make these safe and fun places to live. You can read more about our Co-founders as well as the story behind Neighbourly.  We have combined this passion with our extensive experience in the New Zealand internet space to build a website that we can all be proud of. In December 2014, Neighbourly proudly announced a partnership with Stuff (formerly Fairfax Media NZ).
• Contacting Neighbourly If you encounter an issue with your Neighbourly account or simply want to share some feedback with us, please get in touch using our Contact Us page. We look forward to hearing from you! 
• I want to stop receiving email invitations to join Neighbourly Neighbourly may be sending you email invitations to join because your friends, family or neighbours have requested we do this, and have supplied your email address to us. If you wish to stop receiving these emails, or if you have already joined Neighbourly with another email address, you can choose the Not Interested option in the email. 
• How is Neighbourly different from Facebook and other social networks? Here at Neighbourly we like to think that the local neighbourhood was the original social network. But we also feel that existing social networks available on the internet are not ideally set up to work for local communities.  So whilst we all use the likes of Facebook and LinkedIn, we see Neighbourly as servicing a different set of needs compared with other social media sites around.    We also think eventually people will be involved in more than one social network as they break up their personal, professional and community lives.   Key differences between Neighbourly and Facebook include: Neighbourly neighbourhoods are private and information can only be accessed by members. All members must be address verified and use their real names. On average only 2% of people’s Facebook friends will be neighbours so you will more than likely be interacting with different people. We consider Facebook to be more about status updates and the sharing of everyday life. We believe Neighbourly will be a utility reserved for problem solving and information sharing on an “as needed” basis. You will also receive the following benefits through Neighbourly if you do become a member: An Urgent Alerts feature, which makes it possible and easy to send out information relating to crime and safety or emergency situations, by text message or email. The security of knowing all your neighbours have been address verified and are who they say they are. An easily updateable directory of your neighbours, who you can contact or talk to about a wide array of issues, ideas or opportunities. The ability to create groups and interact with people who share the same interests as you.  A recommendations section that allows you to seek or give your feedback about local service providers. The ability to create and promote local events within your neighbourhood that allow you to meet your neighbours, making your local environment a friendlier and safer place. The opportunity to buy, sell and trade items with no commission fees.
• How is Neighbourly different to a neighbourhood mailing list? Neighbourly was designed to act as a utility for neighbours to communicate, share and help each other, whilst maintaining high levels of security and privacy. Neighbourly offers a wide range of benefits compared with traditional neighbourhood mailing lists including: A neighbourhood directory, containing real contact and profile information, making it possible to really get to know your neighbours. A neighbourhood map. The ability to create open or closed groups within the neighbourhood. The ability for members to control the number of emails they receive based on the types of updates they want to be notified about. Members can choose to receive emails about each new post, view the day's activity in a daily digest, or turn off emails and check the website for new posts from neighbours.  An Urgent Alerts feature, which makes it easy to send out urgent information. A recommendations section, which archives recommendations by category, making it much easier to browse and find information over time. A local business directory, providing a one stop shop for local businesses and services.  The ability to create and RSVP to events. Classifieds categories, which make exchanging between neighbours quicker and easier. A dedicated Crime & Safety section.
• What is a Neighbourly Partner? Neighbourly Partners play a big part in supporting Neighbourly, helping us grow so we can continue developing the site and launching new features. Our partners are also positive contributors to local communities, and share Neighbourly's vision of stronger, safer, friendlier places for New Zealanders to call home. We’re proud to have support from both Resene and Ryman Healthcare, who you'll see sharing messages on Neighbourly from time to time, as well as sponsoring different areas of the website.  Can partners access member information? Absolutely not. Neighbourly partners do not have access to any member information.
• What should I do if a member's comments are upsetting me or I don't agree with them? Just because a person shares a fence or neighbourhood with you, this doesn't mean they'll always share your opinion. When contributing to any discussion on Neighbourly we ask members to show tolerance and respect towards other members, even if they don't agree with what's being said.  Before replying to a message on Neighbourly please consider the following: 1) Are my comments better sent in a private message?  2) Are my comments likely to upset other contributors and readers? 3) Am I contributing positively to the thread (even if the post itself is less than positive)? 4) Do my comments relate to the discussion or will I be hijacking the post?  5) Are these thoughts I would stick on a lamppost outside my house? 6) Are my comments in line with the Neighbourly Guidelines?    If you believe another member has breached the Neighbourly Guidelines, please follow these steps: 1) Send a friendly private message to your neighbour and gently suggest another way they could word their post 2) Get in touch with your neighbourhood Leads for guidance 3) Flag the offending post or reply for the Neighbourly team to review 4) Contact the Neighbourly team and explain why you feel a post is breaching the Guidelines
• What should I do if comments on my post are getting off track? Some posts on Neighbourly attract more comments than others - especially when your neighbours share different opinions on a topic. It's important that Neighbourly members show tolerance and respect towards each other when contributing to any discussion on Neighbourly, even if they don't agree with what others have said.  If you're concerned that your post is getting off track or the discussion is becoming unfriendly, there are a few things you can do: 1) Disable replies. If you feel your post has run its course, you may wish to disable replies. You can find this option by clicking the '...' button below your post. Your post will remain on the Neighbourly noticeboard but neighbours will no longer be able to comment.  2) Remove your post. It is possible to remove your post entirely from the Neighbourly website by clicking the '...' button and selecting 'Delete'. Your post will no longer appear on Neighbourly and you will not receive further notifications about this post.   3) Take control. Sometimes a comment from the post owner is all that's needed to refocus a discussion. Consider posting a friendly comment reminding neighbours to please respect each other's opinions, to think before posting and to abide by the Neighbourly Guidelines at all times.  4) Contact your Neighbourly Leads or the Neighbourly team for further support and advice.  
• How does Neighbourly make money? A website like Neighbourly isn't cheap to run. We have been very fortunate to have the support of a number of Neighbourly partners and we also offer advertising solutions at both a local and national level.  This support enables us to continue developing Neighbourly, launch new features, grow our team, run competitions - and most importantly, keep Neighbourly as a free platform for our members. Our focus has always been around generating revenue in a way that provides value to our members so we work closely with our advertisers and partners to deliver great community content. Find out more about Premium Businesses advertising or contact us if you'd like to find out more about promoted content.  
• What are public notices? Our lives often aren't restricted to the places we live. Neighbourly's public notices allow you to get a glimpse of what's happening in other neighbourhoods around the country.  Want to check out events happening around your workplace or in your friend's neighbourhood? Maybe you're thinking of relocating and would like to explore other Neighbourly communities. Or maybe you haven't joined Neighbourly yet but would like to see what's on offer...  Content on public notices is made up of posts from local businesses, organisations, publications and public posts from neighbours.   
• Hijacking posts on Neighbourly When adding replies to a post on Neighbourly, these should always relate to the original post to avoid confusion for participants, and to show respect for both the original poster and other members who wish to participate in the original discussion.  Hijacking a post is when replies are added on Neighbourly that raise an unrelated topic or push a specific agenda. This can result in the discussion getting off track, preventing the original poster from finding answers to their questions or receiving the advice they're seeking from their community.  You can report any comments that you consider to be off topic by cliking the '...' button and selecting "Report this message". This sends a silent alert to the Neighbourly Team for review.  If there is a new topic you would like to raise in relation to a post you have spotted on Neighbourly, consider starting a new post, or contacting the poster via private message. If you see a topic on Neighbourly that you don't agree with, please check out these guidelines before responding. 
• Can I post controversial topics or non-local issues on Neighbourly? We encourage Neighbourly members to discuss neighbourhood issues that matter to them in a way that is constructive, civil, and builds community. It's important to keep discussions on Neighbourly community-appropriate. Members should avoid posting personal opinions on non-local issues, or topics that are widely known to be controversial or polarising (such as religion, politics, vaccinations or water fluoridation). If you do wish to raise a topic on Neighbourly that does not directly relate to your community, we recommend setting up a group for these discussions.  If debates about controversial topics are causing disharmony among neighbours, you may be required to take the discussion away from the general newsfeed and post in a group or via private message instead. You may also be asked to continue a repeated community issue discussion in a group rather than on the general noticeboard to avoid agenda-pushing. The Neighbourly Guidelines still apply in groups. Fake news, misinformation, conspiracy theories or any other content that could cause harm is not tolerated on Neighbourly, and will removed from groups and the general newsfeed. 
• Can I post cat photos on Neighbourly? Is Neighbourly for cat photos? Absolutely! But only if you're sharing a photo of a missing cat, or introducing your furry family member to your community.  But I really like cat photos.  So does the Neighbourly team. But unfortunately for every person who loves a funny cat photo or meme, there are others who would like their Neighbourly noticeboard to be focused on the purpose of Neighbourly - reuniting neighbours over local recommendations, crime and safety matters, employment, lost and found and buy/sell.  To ensure cat photo lovers still have a chance to share photos and memes of furry four-legged friends, we ask feline fans (and anyone else who is keen to share jokes, poetry or non-neighbourhood related matters) to set up a Neighbourly Group. If your post or reply does not fit within one of the Neighbourly categories (Buy, Sell & Trade, Recommendations, Local Jobs, Crime & Safety, Free Stuff, Lost & Found, Rent, Hire or Borrow) it may be best moved to a Neighbourly Group.  If you're unsure, just check with the Neighbourly team - we're here to help!
• How do I set up my business on Neighbourly? Neighbourly realises the importance of local businesses to every community, and for this reason Neighbourly has a dedicated section just for business owners and service providers. With a business profile your business can be searched by location or category, can post regular updates to your community and can receive recommendations from your customers. To create a profile for your business, simply head to the Premium Business section and click on Let's Get Started. For further assistance with your business profile please contact us. 
• Can I 'name and shame' on Neighbourly? In the spirit of showing kindness and respect to those in our communities, and to ensure conversations on Neighbourly are civil and productive, Neighbourly members should avoid posting messages intending to 'name and shame'. Naming and shaming is the act of posting about individuals online to cause shame or embarrassment, or harm a person's reputation. These types of posts or comments tend to arise when a person (or group of people) has done something ‘bad’ or illegal, and someone involved in the incident wants to make it public.  It is important for Neighbourly members to be aware that there are serious implications for online activity that could be classified as harmful to an individual, under the Harmful Digital Communications Act. Harmful digital communications include cyber bullying and harassment, such as publishing threatening or offensive material, spreading damaging rumours, or sharing sensitive personal information (eg embarrassing photos and videos). We understand that when members post about an incident in their community they are often coming from a place of hurt, anger or frustration, and sharing the details with your neighbours can help you feel supported. That said, if the focus of your post is on shaming those involved, rather than warning the community or seeking help or advice, your post may be removed.  We recommend Neighbourly members follow the below guidelines when posting about an incident. (NOTE - if a crime has taken place, it is best to avoid posting on Neighbourly and report the incident to the Police. They will be able to advise you as to whether you should post about the incident online.) Stick to the facts when detailing what has happened. Avoid making assumptions about any person you are describing.  Make it clear to your neighbours why you are sharing this message. For example, you might ask your neighbours to come forward with further information or recommendations of organisations to approach for help, or your post might serve as a warning to your community. If one of your neighbours has posted about a situation and has chosen not to disclose names of individuals, please respect their decision and do not ask them to name and shame. If you wish to know more about the incident please send them a private message. In the best interests of all Neighbourly members, we may remove your post if: It is focused on shaming a person/people involved in the incident  It contains emotive language, swearing, capital letters or excessive punctuation (i.e. your post looks like you're shouting at somebody) It breaches the privacy of someone by sharing their name, address, contact details, workplace, licence plate number, or photographs of the person An individual mentioned in your post contacts us and requests the post's removal Your post is a personal grievance and does not involve the rest of the community  The incident is before the courts or is a legal matter The information shared is sensitive or not appropriate for a community audience  The overall discussion is causing disharmony, getting off track or is unproductive (not moving towards a positive outcome) Remember that whatever you say online cannot be easily retracted, so members should consider their intentions before posting anything on Neighbourly. If you're sharing something to simply get it off your chest, Neighbourly may not be the best place to do so. We recommend contacting a person directly wherever possible to resolve the issue privately, but depending on the situation you may like to consider approaching: A trusted neighbour or community member  Your local Citizens Advice Bureau Your local Council  A community worker or organisation Police / Community Constable (if you feel unsafe) Your Neighbourly Leads  Finally, if you ever have concerns about the way someone is using Neighbourly, please don't hesitate to report them to us.