271 days ago

Neighbourly Q&A: Consumer rights with CAB's Andrew Hubbard

The Team from Neighbourly.co.nz

What can you do if you buy something that breaks soon after you buy it? It's time for another helpful Q&A.

Today we have Andrew Hubbard from Citizens Advice Bureau New Zealand (CABNZ) who will be answering your questions about your consumer rights.

A little bit about Andrew:
Dr Andrew Hubbard is deputy chief executive of Citizens Advice Bureau New Zealand (CAB) and loves working for the CAB so much that he’s been there for more than fifteen years.

Andrew believes in the difference people can make working together in the community and loves being able to support the work of the more than 2000 CAB volunteers across the motu. Andrew’s background is in policy and he’s been actively involved in consumer issues for the fifteen years he’s been at the CAB.

Andrew and the CAB team are ready to answer your questions about your consumer rights. This might be questions about when you can get a refunds, your rights when buying via Facebook or overseas, product delivery issues and what to do if a retailer won't sort a problem out for you.

Andrew is here live on Wednesday from 9.30am for your questions.

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More messages from your neighbours
5 days ago

Poll: Should we be giving the green light to new mining projects? 💰🌲

The Team from Neighbourly.co.nz

The Environmental Protection Authority announced this week that a proposed mine in Central Otago (near Cromwell) is about to enter its fast-track assessment process. A final decision could come within six months, and if it’s approved, construction might start as early as mid-2026.

We want to know: Should mining projects like this move ahead?

Keen to dig deeper? Mike White has the scoop.

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Should we be giving the green light to new mining projects? 💰🌲
  • 53.2% Yes
    53.2% Complete
  • 46.8% No
    46.8% Complete
1852 votes
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1 day ago

POTTING MIX QUALITY

Patricia from Taradale

If, like me, you are an experienced and avid gardener you know how frustrating it is when those beautiful seedlings recently purchased fail to thrive. Have you ever considered it may not be your fault, you've done all the right things but it may be the new bag of potting mix you bought to plant them in . Have you ever complained to the garden centre? My recent experience showed the blatantly obvious difference between brands. The recently purchased product was nothing more than raw compost, whereas the previous product was a good mix and made the plants thrive. I was the only one to complain, there could not possibly be a problem with the product as they sell pallet loads of it........ Your comments would be appreciated.

9 hours ago

Stay sun safe

Julie Neighbourly Lead from Havelock North

The temperature is rising, rapidly. My house is making those “I’m about to go nuclear” noises and the forecast is for 35°C on Monday.

Stay in the shade, but put sunscreen on 20 minutes (ears, noses, hands, feet, back, front, top, bottom, and everything in between) before you go into the sun or the water. It doesn’t work otherwise. And reapply no more than 2 hourly, staying out of the water and sun for 20 minutes afterwards.

Wear teeshirts and hats. Keep hydrated. Milk keeps you hydrated longer than water. You won’t pee as much. Alcohol dehydrates you. Save that till after the sun goes down.

Reflective sunburn is a thing, too. The sun reflecting off of other surfaces, including water, will burn you as quickly, if not quicker, than direct sunlight. Some reflective surfaces can magnify the suns effect.

If you are taking little ones out in strollers cover them with a light cloth, if you don’t have a stroller cover. A thin sheet will do, but leave the side open for fresh air. And you can get kids sunnies from most emporiums, like 1,2,3 plus or “Everything is $2” or the like.

And if you are going out, secure your windows and doors. Shut the curtains on the sun side to keep it cooler. Opportunists will opportune. And insurance doesn’t like it if you leave the house unsecured.

If you are staying in, open the windows and close the curtains. Make sure you use door jams, or you’ll find doors slamming with the lightest breeze.

Cover pets paws if you are walking them on concrete or bitumen. They will burn badly as the dark ground heats up. You can also get sunscreen for large animals.

Make sure there is plenty of water out for your pets. Cats need at least a cup a day, dogs up to 4 litres.

If you are on a walking route, put out buckets of water for dogs and cats, just to be neighbourly.

This photo was a school afternoon at the village pools.
He ended up with second degree sunburn. The white spots were the blisters forming. The scabs on his back were popped blisters, not just peeling, and he was sick for three days.
It’s no joke. And NZ has the highest rate of skin cancer in the world. And skin cancer is a killer.

Check on your friends and family, especially the vulnerable ones.

You all matter. Take care of yourselves and each other.