28 days ago

credit card charge not recognized

Rhonda from Hastings Central

Hi there,
UPDATED FROM THIS MORNINGS POST - SO SOME COMMENTS MIGHT NOT MAKE SENCE.
BEWARE IF YOU ARE ORDERING FREE SAMPLES FROM KETOBLISS and they want you to pay the $5 for postage.
OR IF YOU HAVE THIS APPEAR ON YOUR VISA CARD CLEAR SELF NOW +64800005501

I looked at ordering a free sample of tablets called KETOBLISS and it came with a pay postage. To be honest, I thought I had not completed the transaction and was really surprised when they arrived. Over the weekend I noticed $150 from CLEAR SELF NOW and phoned the bank. Wasn't sure what it was for. After numerous calls the bank and trying to phone the number above, it turns out that this company is known for free samples and somewhere in the fine print they say if you don't cancel within 20 days they will charge you $150 per month! Turns out two payments have gone through so $300 in total.
To start with I wasn't sure even what I had purchased. The banks told me I had to find the company and talk to them. But being I didn't know to start with what I had purchased and then later, didn't know where to find them (no letter had come with the tablets) - anyway, I should have taken more care when ordering and paying for the postage. (although as I said I thought I hadn't completed the transaction).
I worked out the number on the bill was a phone number so rang them.
I phoned the number twice, the first lady said they were customer care for 400 products/companies and she said she couldn't tell me who they were or what they sell. I asked specifically do they sell KETOBLISS tablets and she said NO.
I phoned back again, and got someone else and this time said why I was phoning and she said yes I was a customer and yes they do sell those tablets (well that they are the customer care for them) I explained I had not opened the tablets and if she supplies me with and address I will track and trace them to be returned. And I wanted my money back.
She explained that I agreed to the $150 per month.
I said I wanted proof of that and she could email me the proof.
She said that they could return 33% of my bill.
I got cross and said that I was going to contact the police for fraud.
Then she said she would return 75% of my money.
I then replied with the bank was looking into stopping all payment to them from NZ accounts, and I was going public. (Bark possibly worse than Bite!)
She then put me on hold and came back with she would return all of the money.
She didn't give me an address to return the tablets.
So GOOD NEWS MONEY WILL HOPEFULLY BE RETURNED AND no more free samples for me on line!

My original post was asking if anyone knew who the bill on the VISA was from as we didn't recognize it. So thanks to everyone for your messages and texts.
Anyone else in the same boat - ?
I had already stopped my credit card and ordered a new one.
Cheers.

For people outside of my neighbourhood, my phone number for texts is 0278299984 if you have any info, I would be thankful.

Thanks, Everyone.
Kind regards
Rhonda

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NZ House & Garden House Tours are coming to a region near you!
February and March 2020, we invite you to step inside the pages of one of New Zealand’s favourite magazines for a day of indulgence visiting exquisite homes and gardens, all in support of Breast Cancer Foundation NZ.

This year we’re heading to five fabulous locations: Bay of Islands, Taupō, New Plymouth, Blenheim and Dunedin - which of these summer destinations would you love to head to?

Tell us your preferred destination and your favourite local hot-spot via this link to be in to win a double pass to the House Tour of your choice!

Entries close 24th October 2019.
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