CHARGING FOR ESSENTIAL SERVICES DURING LOCKDOWN
I had to contact a plumbing/gasfitting co. as my gas cooktop stopped functioning, it seemed that the gas was not getting through to the burners to enable them to ignite.
I contacted a company that stated that a $250.00 "DEPOSIT" had to be in their bank account prior to them sending out a technician. This I complied with and the technician duly arrived and sorted the problem in minutes, he didn't use any tools and no parts were needed.
It seemed fair to me that a "DEPOSIT" which I prefer to call a "BOND" was asked for as security, as it is obvious that until the technician arrives on the job and diagnosis the problem it is unknown as to what the actual problem is, therefore what is involved in rectifying the situation. It could be a large, time-consuming job needing a lot of parts, etc which obviously would incur extra cost above the $250.00 "DEPOSIT", but in other cases such as mine to charge $250.00 "DEPOSIT" is in my mind excessive. The online invoice had no details just a sum plus GST to arrive at the $250.00 total.
It was not explained to me on the phone or subsequent emails what the $250.00 "DEPOSIT" covered or what it actually was. There was no mention of this on any of their correspondence. If this was a minimum charge regardless, during this lockdown it should have been clearly spelled out and if not I see it as a breach of The Fair Trading Act or the Consumer Act or some other consumer protection act.
I will be interested to know other opinions or in fact anyone who has actual legal knowledge of this situation.
Thank you.
Poll: Is it ok to regift something that you have been given?
🎁 Holiday Gift Chat!
Do you ever regift?
What’s your take on asking for a receipt if a gift doesn’t fit?
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76.9% Yes! It's better to regift what I don't need
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23.1% No. It's the thought and effort that matters
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Book Cellar Christmas Opening hours
Merry Christmas from The Book Cellar!
The summer break is the perfect time to relax with a book or two (or three or four…). And, of course, books make excellent gifts. There is still time to come in and find the perfect read for you or someone else.
You will find us in the basement rooms of Cashmere Presbyterian Church (entry via the driveway for 58 Dyers Pass Road)
Our Christmas hours are:
Monday 22nd December, 10am – 3pm
Wednesday 24th December, 10am – 12noon
Friday 26th December (Boxing Day), 10am – 1pm (last day for the year).
We will reopen with our usual hours on Thursday 8th January 2026
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