Be aware of text messages that are Scams

The Team from Citizens Advice Christchurch Area

So how does the scam work?

The message will look like it comes from a legitimate New Zealand agency like Waka Kotahi (NZ Transport Agency), NZ Post, Inland Revenue, NZ Police or a Bank. It will often be sent by a number with either a 64 or 61 prefix at the beginning - country codes from New Zealand and Australia.

It will encourage you to click on a link and pay a bill or toll, sometimes to collect a cash prize.

Advice for dealing with scams
• Not all messages will look the same, as scammers change their wording over time.
• Do not engage with or click any links before you know a message is genuine.
• To check if a message is genuine, check directly with the people it came from. Go to the organisation’s website or check your online account directly.
• Scam messages commonly contain bad or irregular spelling and grammar. Use this as your first sign that this could be a scam.
• Never provide any card or personal details if you do click a bad link.
• If you have paid money already, speak to your bank as soon as possible and let them know what’s happened.