Neighbourly Q&A: Consumer rights with CAB's Andrew Hubbard
What can you do if you buy something that breaks soon after you buy it? It's time for another helpful Q&A.
Today we have Andrew Hubbard from Citizens Advice Bureau New Zealand (CABNZ) who will be answering your questions about your consumer rights.
A little bit about Andrew:
Dr Andrew Hubbard is deputy chief executive of Citizens Advice Bureau New Zealand (CAB) and loves working for the CAB so much that he’s been there for more than fifteen years.
Andrew believes in the difference people can make working together in the community and loves being able to support the work of the more than 2000 CAB volunteers across the motu. Andrew’s background is in policy and he’s been actively involved in consumer issues for the fifteen years he’s been at the CAB.
Andrew and the CAB team are ready to answer your questions about your consumer rights. This might be questions about when you can get a refunds, your rights when buying via Facebook or overseas, product delivery issues and what to do if a retailer won't sort a problem out for you.
Andrew is here live on Wednesday from 9.30am for your questions.
Poll: Do you set New Year’s resolutions?
🎉 2026 is almost here!
We’re curious ... how do you welcome it?
Do you set resolutions, follow special traditions, or just go with the flow?
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10.3% Yes! New Year, New Me
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20.1% Yes - but I rarely stick to them
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69.6% Nah - not for me
Kōnae: Find Your Records
If you want to know how to request records about you or your whānau visit Kōnae: My Records Guide konae.org.nz.
Kōnae has information on more than 60 state and faith-based organisations that have records for over 800 homes and places in Aotearoa New Zealand about people who have been in their guardianship or care.
The Kōnae map shows past and present places in Aotearoa New Zealand like children’s homes, hospitals, orphanages, boarding schools, Youth Justice facilities and many more.
Each place on the map has details about who was responsible for running it and how to get records.
The map can be searched and filtered by
- name
- location
- date range
- religion
- type of organisation.
If you want support to use the website or to find your records, you can get in touch with your local CAB on 0800 367 222, email or message via cab.org.nz, or visit a CAB near you cab.org.nz/find-a-cab
Accessing records can bring up a range of emotions, we encourage you to take care of your wellbeing. You can find suggestions of support at konae.org.nz/support
Original post credit: Citizens Advice Bureau: cab.org.nz
Poll: 🗑️ Would you be keen to switch to a fortnightly rubbish collection, or do you prefer things as they are?
Aucklanders, our weekly rubbish collections are staying after councillors voted to scrap a proposed trial of fortnightly pick-ups.
We want to hear from you: would you be keen to switch to a fortnightly rubbish collection, or do you prefer things as they are?
Keen for the details? Read up about the scrapped collection trial here.
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85.6% Same!
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14.4% Would have liked to try something different
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