15 days ago

We Say/You Say: trans-Tasman bubble

The Team from Community News

Hi neighbours!

After more than a year of closed borders, Australians and New Zealanders will soon be able to jet-hop between countries after the government announced that the trans-Tasman travel bubble will be operational from April 19.

With quarantine-free travel now possible, are you more likely to head across the Tasman or travel domestically?

Fronting Australian media yesterday, Jacinda Ardern not only spoke of the excitement of families being able to be reunited, but also pitched New Zealand tourist activities to Australian viewers.

"If there is a hot spot in one of the states of Australia we may just act in the same way that another state would ... Just prepare that there may be disruptions, but what better place in the world to be stuck. Am I right?," she said.

The trans-Tasman bubble will operate on a three tier basis: Continue, Pause and Suspend. If there are a few cases in Australia linked to the border, quarantine-free travel will continue. Travel may be paused for 72 hours if there are rogue community cases and in the instance of a state or nationwide lockdown, travel will be suspended.

Share your thoughts below and don't forget to type NFP if you don't want your comment featured in the Conversations page of your local paper.

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More messages from your neighbours
3 hours ago

REQUEST FOR FEEDBACK ABOUT MANUKAU EAST COUNCIL OF SOCIAL SERVICES

Lindsay Upton from Manukau East Council of Social Services (MECOSS)

Customer satisfaction is our highest priority and all employees and volunteers of MECOSS and its service delivery partners play a role in delivering a high quality service. When we receive your feedback about the service we provide, we use it to make changes to the way we do things so you have a better experience with us.

Providing your feedback
We collect compliments, suggestions and complaints from a number of different sources. Here's a few of the options you can use to provide feedback to MECOSS:
Report a problem with our service
Call us on 533 3685
Send a letter to PO Box 39 266, Howick 2145 or email admin@mecoss.org.nz
If you've had contact with us, we may get in touch with you about your experience to ensure that we're giving you the best service possible.

Paying us a compliment
We love compliments! It's how we know we're getting things right and is a good way to ensure that we do more of that. When we receive compliments, we forward them on to the relevant team to let them know they've helped one of our customers.

Giving a suggestion
As customers of MECOSS, you know what customers like. We love getting suggestions and being able to act on them. Sometimes it may not happen straight away, but rest assured, your suggestions are passed on to the relevant teams and we consider each and every one.
If you request a response, we'll get back to you within 10 working days.
Requesting a service or information
If you request a service or information, we'll get back to you within 10 working days to let you know how we're handling your request.

Making a complaint
MECOSS' complaint management model
Sometimes things don't go quite right and as a customer, you are dissatisfied with our service. MECOSS values all feedback and we're committed to learning from complaints and using the complaint and resolution to improve service delivery.
If we can't resolve your issue straight away, we kick off a formal complaint process that involves us investigating, taking action to resolve and responding to you. If you're still not satisfied, we have a process that allows for escalation of complaints of a more serious nature.
With all complaints, we aim to respond to each complaint within a set timeframe. However, issues that require more detailed investigation and action may take a bit longer. Complaints are monitored to ensure they are managed appropriately and responded to in a timely manner.
We will publish complaint information annually on our website.

What is a complaint?
A complaint is a specific expression of dissatisfaction with MECOSS, however made, whether justified or not.
The following are not classified as complaints:
An initial request for information.
A request for a service or provision of a service.
A request for information relating to MECOSS policy or procedures.
A request for compensation.
A suggestion about our services, policy or procedures.

How long will the response take to my complaint? - level one
If our front line staff aren't able to resolve your complaint on the spot, we will send your complaint to the relevant people and we'll respond within 10 working days with what we've done to resolve the issue you've experienced. If this timeframe can't be met, we'll let you know why and provide a new timeline. We class this as a level one complaint.

If you're still not happy - level two
If you're not happy with the response to your complaint, please respond with your case number and we'll get our dedicated customer liaison team to look into it further and they'll get back in touch within 5 working days to let you know the outcome of their investigation.

If we can't resolve the issue together - level three
If after working together to solve the issue you are still not happy with the outcome, you can contact the Office of the Ombudsman for an external review. This is classed as a level three complaint.

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9 hours ago

We Will Remember Them

Lindsay Upton from Manukau East Council of Social Services (MECOSS)

Soldiers of 3rd Battalion, New Zealand Rifle Brigade, in muddy conditions at "Clapham Junction", Belgium, circa 20 November 1917. Shows one reading jokes from the publication "NZ at the Front" to a wounded man on a stretcher.

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16 hours ago

Every Signature Counts

The Team from Cancer Society Auckland

Reducing the number of shops able to sell tobacco is part of the Government’s world-leading draft Smokefree plan.

Show your support by signing our petition here.
Sign the petition

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