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2049 days ago

If the warranty has ended, it doesn't mean your rights have!

Sacha Green from Citizens Advice Bureau New Zealand

When you buy goods you have rights that protect you even if the warranty has expired. A warranty is extra to the protections in the Consumer Guarantees Act (CGA) and can’t override or replace these. This means a retailer can't just say you're out of luck because the warranty period has ended.

The CGA says that products have to be of an acceptable quality which means they must be fit for purpose (or do what they're made to do), last for a reasonable amount of time, be safe, and be free from any minor defects. What is “acceptable quality” is based on what you could reasonably expect taking into account things like the nature of the goods, what you paid for them, and any particular statements made about the goods.

If you have a problem with something you’ve bought and the warranty period has ended, you might still be entitled to have it repaired or replaced. Check out our information on your rights as a consumer or phone CAB on 0800 367 222.

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More messages from your neighbours
3 days ago

And the 2024 Prospa Local Business Hero is...

Prospa

A huge congratulations to mother and son duo, Mary and Sam Danielson from The Puketapu Hotel.

The votes for all finalists have been tallied and they have been chosen by Neighbourly members across the country as the Prospa Local Business Hero of 2024.

The Puketapu Hotel was nominated by a local called Margaret and the nomination reads:
'On Feb 14, 2023, Cyclone Gabrielle flooded many of the rural areas. Puketapu Hotel went under perhaps half a meter of water. However, immediately Mary Danielson and her son, Sam Danielson, along with their loyal staff pulled it together to cook copious amounts of food that without electricity would have been wasted. Throughout the years many of us have been treated with a pub gathering where we can reconnect and a free meal. At Christmas there was Santa, games, gifts for kids, donated patchwork for adults, an ice cream truck and lots of camaraderie.
This February on the cyclone anniversary, they again pulled out the stops to give hundreds of us a special night. We are all tired of the cyclone cleanup and they understood that it was needed.'

Such a deserving business and team, well done Mary and Sam. And thank you to all those who voted!

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1 day ago

Poll: What is the smallest size hearing device Triton Hearing offer?

Triton Hearing

Some kiwis think hearing devices are big and ugly.

What if we told you technology has advanced substantially and they’re available in all shapes, colours, and sizes?

Go in the draw to win* a $40 MTA voucher when you share your answer to the
question below. Give it a go!

*T&C’s apply – must be over 18.
Find out more

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What is the smallest size hearing device Triton Hearing offer?
  • 88.1% a) The size of a pea
    88.1% Complete
  • 4.8% b) The size of a AAA battery
    4.8% Complete
  • 7.1% c) The size of a $2 coin
    7.1% Complete
310 votes
5 days ago

The Tova Show

Jen from Stuff

Hello! Are you a …
- A student/young professional renting
- A young family, renting or owning
- An older New Zealander/retiree/pensioner

We’re reaching out from the Tova show, the flagship weekly politics podcast on Stuff, as we prepare for our budget coverage and how it’s affecting Kiwis - we’d love to hear from you.

We need a few people who are available the week before the budget (Wednesday 22nd/Thursday 23rd May) and on the day of the announcement (Thursday 30th May).

Please email tova@stuff.co.nz or comment below if you’d like to share your perspective with us. We give you our commitment to treat your experience with sensitivity and care.

Type NFP if you don't wish your comments to be used.

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