If the warranty has ended, it doesn't mean your rights have!
When you buy goods you have rights that protect you even if the warranty has expired. A warranty is extra to the protections in the Consumer Guarantees Act (CGA) and can’t override or replace these. This means a retailer can't just say you're out of luck because the warranty period has ended.
The CGA says that products have to be of an acceptable quality which means they must be fit for purpose (or do what they're made to do), last for a reasonable amount of time, be safe, and be free from any minor defects. What is “acceptable quality” is based on what you could reasonably expect taking into account things like the nature of the goods, what you paid for them, and any particular statements made about the goods.
If you have a problem with something you’ve bought and the warranty period has ended, you might still be entitled to have it repaired or replaced. Check out our information on your rights as a consumer or phone CAB on 0800 367 222.
Neighbourhood Challenge: Who Can Crack This One? ⛓️💥❔
What has a head but no brain?
Do you think you know the answer? Simply 'Like' this post if you know the answer and the big reveal will be posted in the comments at 2pm on the day!
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Poll: Is it ok to regift something that you have been given?
🎁 Holiday Gift Chat!
Do you ever regift?
What’s your take on asking for a receipt if a gift doesn’t fit?
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78.2% Yes! It's better to regift what I don't need
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21.8% No. It's the thought and effort that matters
Advice please, declined house insurance cover
Looking for advice please. Has anyone had any issues reinsuring their homes. Our current house insurance went up by 11.5%, so I decided to get another quote. At the end of a very long phone with Tower, they declined to insurance us, saying our property is a landslide risk. I'm on Wyndham Road in Pinehaven. While the house is up off the street, the house itself and backyard are on the flat part of our section. Now - in the interest of full disclosure - I'm going to have to tell our current insurer too. I've rung the Council to see if they've updated their hazards mapping - and they said the only update has been to the Pinehaven Overflow. Have lived in this house since 2003, and insurance has never been an issue till now. TIA
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