If the warranty has ended, it doesn't mean your rights have!
When you buy goods you have rights that protect you even if the warranty has expired. A warranty is extra to the protections in the Consumer Guarantees Act (CGA) and can’t override or replace these. This means a retailer can't just say you're out of luck because the warranty period has ended.
The CGA says that products have to be of an acceptable quality which means they must be fit for purpose (or do what they're made to do), last for a reasonable amount of time, be safe, and be free from any minor defects. What is “acceptable quality” is based on what you could reasonably expect taking into account things like the nature of the goods, what you paid for them, and any particular statements made about the goods.
If you have a problem with something you’ve bought and the warranty period has ended, you might still be entitled to have it repaired or replaced. Check out our information on your rights as a consumer or phone CAB on 0800 367 222.
Poll: Do you set New Year’s resolutions?
🎉 2026 is almost here!
We’re curious ... how do you welcome it?
Do you set resolutions, follow special traditions, or just go with the flow?
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10.6% Yes! New Year, New Me
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21% Yes - but I rarely stick to them
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68.4% Nah - not for me
Missing girl - from the Wellington Police page on Facebook
On the Wellington Police page: Have you seen Ella?
Police are seeking the public’s assistance to locate missing person Ella, who has not been seen since Saturday 27 December. Ella was last seen wearing grey pants, a pink shirt and slide-on slippers. Ella is believed to be in Johnsonville, or the wider Wellington City area. Police and Ella’s family have concerns for her wellbeing and would like to see her return safely. If you have seen Ella, or have any information on her whereabouts, please contact Police via 105 and reference the file number 251227/3635
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