Online Passport renewal

Neil from Newstead

I am wondering if others are finding the online application for a passport is fraught with significant photo rejection rates that I have found. Sure, the passports.govt.nz website provides guidelines for submitting photos and there is a jovially ‘hip style' video which paints an "oh too easy" simplification on how to avoid the errors that eventually my attempts have been rejected for. It seems to accentuate my inability to be successful big time. Once rejected, each critique offers little suggestion as to “how to fix" the attempts being made for a subsequent resubmission. One critique even implied that a colour photo i had submitted was black and white. Subsequent submissions have then included different rejection comments that could also have applied to earlier submissions.

My choice to submit an online application is aimed precisely to achieve the goal of using the internet to save travel and expense of passport renewal, lifelong learning and staying connected in a digital world as a pensioner. Undertaking tasks online should be a breeze but I am finding this task not so simple at all. Surely there could be a template provided with instructions of how to set multiple phones or cameras to achieve the desired aspect ratio, pixel size and light intensity? I have a 20megapixel Sony xperia smartphone which takes impressive photos - but this assignment has almost got me stumped. Relevant comments would be appreciated.
I will withhold my far from friendly looking attempts at photo submission meanwhile.