we have been a spark customer for over 2 years. since the start of the WRC in japan we noticed a spike in our data usage in the short space of 2 weeks. we have been on a 20GB plan and have seldom if ever been over 10GB but suddenly we started receiving emails telling us we have requested an upgrade to 60GB. we were then sent an email saying we had reached our 20GB quota and would be charged $10 for an extra 10GB. we have been on the phone to the Philippines all last week complaining about it but no one from spark has replied. attached is the snags we took of our usage over the long weekend while our modem was unplugged as was requested by spark. they still will not reply. how is it that we are being charged data download when our modem is unplugged and our computers are off? I suggest everyone who is with spark or skinny check their usage history.
With our January outdoor water use up 30% on last year, Hamiltonians are urged to be mindful of their water usuage to avoid further water restrictions. Sprinkler monitors are now out and about and anyone who notices water being wasted is encouraged to report it.
Hopefully the new Mayor & her team is able to keep up their assurance of making Hamiltonians better: