Bad experience with carpet cleaners
I would like to share the bad experiences I have had over the past few weeks with a carpet cleaning company called Clean Globe. Twice in the last 10 weeks, I have made appointments for them to clean the carpets in my house, and both times they did not turn up, nor contact me soon after the expected time to explain or apologise.
The first appointment was in early Sept and I spent hours beforehand shifting all the small furniture so they had a clear run. This was difficult as I have a back disability and this heavy work caused a lot of pain which affected my mobility for a couple of days. Two large bird cages also had to be relocated out of the house.
However 45 minutes before they were due, I had a phone call to say they were running 60-90 minutes late, due to a van break down. I said I wasn’t happy as I would have to change a later appointment, but would have to accept it. Then nothing – no phone call, no arrival, no text!
I waited a day before putting a negative review on their website and immediately received a rather generic apology. Nothing more.
Then last week I received a marketing email extoling their virtues, so seeing red at their cheek, I sent back a very negative response telling them how I felt. Immediately I received a more genuine email, apologising and offering to come and clean my carpet free of charge, and they would shift all the small furniture themselves. Happy with this, and by way of a very pleasant phone call, I made another booking for yesterday, but still did quite a bit of heavy cleaning – skirting boards, cobwebs, etc. Bird cages were relocated again.
Did they turn up? Apology? Phone call? Nothing! I pulled up their confirmation email (which I had earlier accepted) and replied to it saying that it was a pity they hadn’t kept the appointment themselves.
This morning I found an email sent at 10.45 pm yesterday saying simply “Will come tomorrow at 12pm. Regards Ash”.
I have no desire to allow them to let me down a third time, and was going out, so replied by email and text to tell them not to come today and that I wanted nothing more to do with their company.
.
Now I have just received another generic marketing email saying how wonderful they are!
Not a good way to run a business Clean Globe!
A riddle to start the festive season 🌲🎁🌟
I'm a fruit. If you take away my first letter, I'm a crime. If you take away my first two letters, I'm an animal. If you take away my first and last letter, I'm a form of music. What am I?
Do you think you know the answer? Simply 'Like' this post if you know the answer and the big reveal will be posted in the comments at 2pm on the day!
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Poll: Should we be giving the green light to new mining projects? 💰🌲
The Environmental Protection Authority announced this week that a proposed mine in Central Otago (near Cromwell) is about to enter its fast-track assessment process. A final decision could come within six months, and if it’s approved, construction might start as early as mid-2026.
We want to know: Should mining projects like this move ahead?
Keen to dig deeper? Mike White has the scoop.
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53.4% Yes
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46.6% No
‘Tis the season to not get scammed ...
As Christmas gift shopping moves increasingly online, scammers are ramping up their activity across the country.
Dunedin’s Investigation Support Unit is seeing more and more people fall victim to scams and other fraudulent activity, particularly on Facebook Marketplace.
There are a few ways to avoid the scams and keep yourself safe doing online trades this holiday season, says Southern District Service Delivery Manager Senior Sergeant Dalton.
🔒 “A good first step when looking to purchase something on Marketplace is to check when the seller’s Facebook profile was created. If it’s very recent, there is a higher risk that they have just created this account for a one-off fake item.”
🔒 Another important step is to make sure the seller’s profile name and bank account name match up. “We’re seeing a lot of scammers claiming their bank account name is different because it belongs to their partner or family member - that’s a huge red flag."
🔒 “When you’re selling, never trust a screenshot anyone sends you showing that payment has been made. Check your own bank account to make sure a payment has gone through."
🔒 “Quite frankly, it’s best for all parties to agree to pay, or be paid, for items in cash and in-person. Ideally in a public place with CCTV coverage."
🔒 "If you’re buying a car, check Carjam.co.nz to see if it’s stolen or if there’s money owed on it.”
A reminder: Suspicious activity can be reported on 105
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