REQUEST FOR FEEDBACK ABOUT MANUKAU EAST COUNCIL OF SOCIAL SERVICES
Customer satisfaction is our highest priority and all employees and volunteers of MECOSS and its service delivery partners play a role in delivering a high quality service. When we receive your feedback about the service we provide, we use it to make changes to the way we do things so you have a better experience with us.
Providing your feedback
We collect compliments, suggestions and complaints from a number of different sources. Here's a few of the options you can use to provide feedback to MECOSS:
Report a problem with our service
Call us on 533 3685
Send a letter to PO Box 39 266, Howick 2145 or email admin@mecoss.org.nz
If you've had contact with us, we may get in touch with you about your experience to ensure that we're giving you the best service possible.
Paying us a compliment
We love compliments! It's how we know we're getting things right and is a good way to ensure that we do more of that. When we receive compliments, we forward them on to the relevant team to let them know they've helped one of our customers.
Giving a suggestion
As customers of MECOSS, you know what customers like. We love getting suggestions and being able to act on them. Sometimes it may not happen straight away, but rest assured, your suggestions are passed on to the relevant teams and we consider each and every one.
If you request a response, we'll get back to you within 10 working days.
Requesting a service or information
If you request a service or information, we'll get back to you within 10 working days to let you know how we're handling your request.
Making a complaint
MECOSS' complaint management model
Sometimes things don't go quite right and as a customer, you are dissatisfied with our service. MECOSS values all feedback and we're committed to learning from complaints and using the complaint and resolution to improve service delivery.
If we can't resolve your issue straight away, we kick off a formal complaint process that involves us investigating, taking action to resolve and responding to you. If you're still not satisfied, we have a process that allows for escalation of complaints of a more serious nature.
With all complaints, we aim to respond to each complaint within a set timeframe. However, issues that require more detailed investigation and action may take a bit longer. Complaints are monitored to ensure they are managed appropriately and responded to in a timely manner.
We will publish complaint information annually on our website.
What is a complaint?
A complaint is a specific expression of dissatisfaction with MECOSS, however made, whether justified or not.
The following are not classified as complaints:
An initial request for information.
A request for a service or provision of a service.
A request for information relating to MECOSS policy or procedures.
A request for compensation.
A suggestion about our services, policy or procedures.
How long will the response take to my complaint? - level one
If our front line staff aren't able to resolve your complaint on the spot, we will send your complaint to the relevant people and we'll respond within 10 working days with what we've done to resolve the issue you've experienced. If this timeframe can't be met, we'll let you know why and provide a new timeline. We class this as a level one complaint.
If you're still not happy - level two
If you're not happy with the response to your complaint, please respond with your case number and we'll get our dedicated customer liaison team to look into it further and they'll get back in touch within 5 working days to let you know the outcome of their investigation.
If we can't resolve the issue together - level three
If after working together to solve the issue you are still not happy with the outcome, you can contact the Office of the Ombudsman for an external review. This is classed as a level three complaint.
Poll: 🗑️ Would you be keen to switch to a fortnightly rubbish collection, or do you prefer things as they are?
Aucklanders, our weekly rubbish collections are staying after councillors voted to scrap a proposed trial of fortnightly pick-ups.
We want to hear from you: would you be keen to switch to a fortnightly rubbish collection, or do you prefer things as they are?
Keen for the details? Read up about the scrapped collection trial here.
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82.1% Same!
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17.9% Would have liked to try something different
Some Choice News!
Many New Zealand gardens aren’t seeing as many monarch butterflies fluttering around their swan plants and flower beds these days — the hungry Asian paper wasp has been taking its toll.
Thanks to people like Alan Baldick, who’s made it his mission to protect the monarch, his neighbours still get to enjoy these beautiful butterflies in their own backyards.
Thinking about planting something to invite more butterflies, bees, and birds into your garden?
Thanks for your mahi, Alan! We hope this brings a smile!
East Auckland Christmas light displays 2025
Please help me find other light shows and updating this list!
Times when the lights turn on/off is helpful.
Last updated: 19 December 2025 18:47.
Google map with all of these houses pin pointed: maps.app.goo.gl...
Add a display: [Google forms] forms.gle... , or comment: [Location], [Lights on/off times], [Other features].
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CONFIRMED CHRISTMAS LIGHT DISPLAYS 2025:
7 Northpark Ave, Northpark. 8pm to 10pm Mon-Thu, 8pm to 11pm Fri-Sun. Synchronized to music. Website with status/information: northparklights.remotefalcon.com... (my own light show).
6 Kookaburra Place, Botany Downs. 8:30pm to 10:30pm every night. Donations for Bellyful.
5 Ben Lomond Cres, East Gate Church Christmas Light show. 7Pm[?] to 11pm. Christmas walk-through running 18 – 23 December 7pm – 10pm.
18 Redcastle Drive, East Tāmaki. 9:15pm to 11pm. Synchronised to music. FB page: www.facebook.com...
13 Tui Vale Road Shelly Park. 6:30pm to Midnight. Santa visiting 23rd & 24th December.
9 Drysdale Place, Somerville 8.30 to 11pm.
10 Saidia Place, Huntington Park. 8:30pm to 10:00pm.
1 Woodview Rise, Botany. 8:30pm to 11pm.
57 Palmcrest Grove, Highland Park, 7pm & overnight.
1 Palmcrest Grove, Highland Park, 7pm & overnight.
51a Paparoa Road, Cockle Bay, 8pm to 10pm, 8th Dec to 24th Dec.
111 Bradbury Road, Botany Downs. 8:00pm to 10:30pm [Assuming last year's times].
9 Cyclades Place, Shelly Park. 8:00pm to 11:00pm [Assuming last year's times].
98 Angelo Ave, Howick. On all the time.
** John Brooke Crescent, East Tamaki Heights. Unknown number of houses & times.
** Trust Place, Sunnyhills. 8:30pm to midnight. Multiple houses.
** Fern Place Beachlands. 8:00pm to midnight. Multiple houses.
** Paerata Rise, Paerata. Unknown times. Multiple houses.
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NO LIGHTS THIS YEAR (Moved or other reasons):
44 Archmillen Ave, Pakuranga Heights.
9 Harford Place, Pakaranga Heights.
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FEEDBACK REQUIRED FOR 2025.
These were confirmed in 2024:
2 Edingale Court, Flat Bush. 8:30pm to 10:30pm.
56 Sorrel Cresent, Bucklands Beach. 7:30pm to 9:00pm. Trains/miniature displays in the garage Wednesday to Sunday.
6 Rothwell Place, Sunnyhills. 8:00pm to 10:00pm.
4 Greenbrooke Drive, Flatbush. 830pm to 11:00pm.
75 Hutchinsons Road, Bucklands Beach. 9:00pm and overnight.
6A Kentville Place, Somerville. 8:00pm to 12:00am.
27 Amberwood Drive, Northpark. 7:00pm to 12:00am.
136 Kilkenny Drive, East Tamaki Heights. 8:00pm to 12:00am.
86 Sandspit Road, Shelly Park. Unknown times.
81 Tiraumea Drive, Unknown times.
29 Meadowlands Drive, Sommerville. Unknown times.
** Headcorn Place, Botany. 7:30pm to 11:00pm. Multiple houses.
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SPECIAL CHRISTMAS EVENTS 2025:
<none added so far>
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Please help find more houses and update this list!
Comment on this post.
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