194 days ago

Safer Online Banking in NZ: What You Need to Know

Hira Siddiqui from Citizens Advice Bureau Pakuranga/Eastern Manukau

Safer Online Banking in New Zealand: What You Need to Know 💰

Great news for online banking users in New Zealand! Banks are now required to use the Confirmation of Payee (CoP) system. This new feature significantly enhances security by making it easier to verify payment details, helping you avoid accidentally paying the wrong person or falling victim to a scam.

What if You Accidentally Pay the Wrong Account?
Even with enhanced security, mistakes can happen. If you accidentally transfer money to the wrong account, here's what you should do:

👉 Act Immediately: Contact your bank as soon as you realise the error.
👉 Bank's Role: Banks' ability to reverse payments varies. In most cases, they'll need permission from the recipient to retrieve your money. If consent is given, your funds will be returned.
👉 No Consent? Next Steps: If the bank can't get consent to reverse the transaction, you might need to escalate. For claims up to $30,000, the Disputes Tribunal is your next step. For amounts over $30,000, you'll need to make a claim at the District Court.
👉 Invalid Account Numbers: If you type in an invalid account number, your bank should be able to reverse the transaction, and you typically get your money back within a few business days.
👉 Fees Apply: Be aware that your bank will likely charge a fee for their payment retrieval or credit recovery service, even if they're unable to get your money back.

This new CoP system is a welcome step towards greater financial security for everyone in New Zealand. Stay vigilant and know your rights!

Info credit: Citizens Advice Bureau NZ

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More messages from your neighbours
8 hours ago

Night-time roadworks on SH16

NZ Transport Agency (NZTA)

From 23 November to 17 December, stop/go traffic management will be in several locations on SH16 between Mabbett Lane and Restall Road (Sundays to Thursdays, 9pm to 5am).

Works will include chipsealing and stormwater improvements. There may be delays to your journey when travelling through the area. Click to find out more.
Find out more

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8 hours ago

NZCCM Massage and English Programmes

The Team from New Zealand College of Chinese Medicine

The New Zealand College of Chinese Medicine (NZCCM) offers industry-focused Massage and English programmes that prepare students for professional practice.

Students gain strong Anatomy and Physiology knowledge, hands-on experience in the student clinic, and pathways into health and wellbeing careers. NZCCM actively incorporates tikanga Māori and Te Ao Māori, partnering with local marae for cultural learning and community treatments.

As Auckland’s only provider of Massage diplomas, NZCCM is enrolling now for February 2026 Programmes include the Level 5 Wellness and Relaxation Massage Diploma and the Level 6 Remedial Massage Diploma, both NZQA-approved with intensive block courses. NZCCM also offers NZCEL Level 4 for academic English preparation.

Open Days will be held on 12 December and 23 January.
Contact: 09 580 2376 or auck@chinesemedicine.ac.nz
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Find out more

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6 days ago

Poll: Should we be giving the green light to new mining projects? 💰🌲

The Team from Neighbourly.co.nz

The Environmental Protection Authority announced this week that a proposed mine in Central Otago (near Cromwell) is about to enter its fast-track assessment process. A final decision could come within six months, and if it’s approved, construction might start as early as mid-2026.

We want to know: Should mining projects like this move ahead?

Keen to dig deeper? Mike White has the scoop.

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Should we be giving the green light to new mining projects? 💰🌲
  • 53.2% Yes
    53.2% Complete
  • 46.8% No
    46.8% Complete
1883 votes