Free and independent complaint service
Connection issues got you feeling sad? Extra charges making you mad? We encourage you talk to your provider first, often they will solve it quickly.
However, if it remains unresolved or if you need some help making your complaint, talk to TDR – your free and independent complaint service.
We’re here to help when phone and internet disputes go bad.
Poll: Do you set New Year’s resolutions?
🎉 2026 is almost here!
We’re curious ... how do you welcome it?
Do you set resolutions, follow special traditions, or just go with the flow?
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10.3% Yes! New Year, New Me
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20.1% Yes - but I rarely stick to them
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69.6% Nah - not for me
Poll: 🗑️ Would you be keen to switch to a fortnightly rubbish collection, or do you prefer things as they are?
Aucklanders, our weekly rubbish collections are staying after councillors voted to scrap a proposed trial of fortnightly pick-ups.
We want to hear from you: would you be keen to switch to a fortnightly rubbish collection, or do you prefer things as they are?
Keen for the details? Read up about the scrapped collection trial here.
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85.1% Same!
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14.9% Would have liked to try something different
Poll: Is it ok to regift something that you have been given?
🎁 Holiday Gift Chat!
Do you ever regift?
What’s your take on asking for a receipt if a gift doesn’t fit?
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78.7% Yes! It's better to regift what I don't need
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21.3% No. It's the thought and effort that matters
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