Southern Cross misbehaving
This week we discovered Southern Cross had been acting less honorably than we would expect from our largest medical insurer.
Removing a benefit that enables policyholders to access new private hospital treatments when they become available. This isn't experimental treatment; this is MedSafe Approved and Pharmac Funded. Making it more difficult for about 1 in 5 people that have cover with them.
It might be okay for them to make the changes; their policy wordings say they can. More, the problem is how they did it without effective notice and left policyholders and the financial services industry to figure it out.
On the basis that neither clients calling nor product research houses have picked it up in nearly three years, this is more about how it was done than it is about people picking it up and understanding it.
The Tova Show
Hello! Are you a …
- A student/young professional renting
- A young family, renting or owning
- An older New Zealander/retiree/pensioner
We’re reaching out from the Tova show, the flagship weekly politics podcast on Stuff, as we prepare for our budget coverage and how it’s affecting Kiwis - we’d love to hear from you.
We need a few people who are available the week before the budget (Wednesday 22nd/Thursday 23rd May) and on the day of the announcement (Thursday 30th May).
Please email tova@stuff.co.nz or comment below if you’d like to share your perspective with us. We give you our commitment to treat your experience with sensitivity and care.
Type NFP if you don't wish your comments to be used.
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And the 2024 Prospa Local Business Hero is...
A huge congratulations to mother and son duo, Mary and Sam Danielson from The Puketapu Hotel.
The votes for all finalists have been tallied and they have been chosen by Neighbourly members across the country as the Prospa Local Business Hero of 2024.
The Puketapu Hotel was nominated by a local called Margaret and the nomination reads:
'On Feb 14, 2023, Cyclone Gabrielle flooded many of the rural areas. Puketapu Hotel went under perhaps half a meter of water. However, immediately Mary Danielson and her son, Sam Danielson, along with their loyal staff pulled it together to cook copious amounts of food that without electricity would have been wasted. Throughout the years many of us have been treated with a pub gathering where we can reconnect and a free meal. At Christmas there was Santa, games, gifts for kids, donated patchwork for adults, an ice cream truck and lots of camaraderie.
This February on the cyclone anniversary, they again pulled out the stops to give hundreds of us a special night. We are all tired of the cyclone cleanup and they understood that it was needed.'
Such a deserving business and team, well done Mary and Sam. And thank you to all those who voted!
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