How long should a Phone/Internet outage last? 4 Months?
My connection at Auckland Rd Warkworth has been completely unreliable for 4 months now.
I'm with Slingshot, the retail arm of 2Talk Communications
Several technicians have visited, “found” the problem, and “rectified” it – although not a single one has actually done so. I even got a $250 fee for a callout! One in particular claimed it was our burglar alarm causing the fault, and “disconnected” it – he actually left it connected to the phone line and chopped off the KEYPAD wires!!!! I had to power down the alarm to shut it up. This is blatant damage by an unskilled person and I will need to get it fixed, now.
So, Saturday night we finally got dial tone again. But internet is still abominably slow. I have latency of anywhere between 300 and 2974 ms, meaning most java-based website functions fail (eg, captcha im-not-a-robot)
What do I have to do to get it fixed? I’m beyond upset. Surely a customer who has been with Slingshot for over 10 years deserves better support than this?
Who do I contact to get action? Do I have to go to the government or what?
Poll: Is it ok to regift something that you have been given?
🎁 Holiday Gift Chat!
Do you ever regift?
What’s your take on asking for a receipt if a gift doesn’t fit?
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79.1% Yes! It's better to regift what I don't need
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20.9% No. It's the thought and effort that matters
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