We’re now at Alert Level 4. Stay home. Save lives.
Dear concerned citizen,
We must now all stay home. Because that’s how we’ll stop the virus.
Level 4 measures will likely be in place for a number of weeks.
Don’t worry. During that time you will still be able to access all the essentials you need, including medicine, food, and other home supplies.
ALL THE TIME, NO EXCEPTIONS
It’s incredibly important that we all follow the Level 4 plan, all the time. No exceptions. Because doing so will save lives.
A CHALLENGE FOR EVERYONE
We realise these are big changes. But these are challenging times.
If we don't all stay home, the whole country will need Level 4 restrictions for longer.
SUPPORT OUR EMERGENCY SERVICE PEOPLE
We owe it to the essential services. Our nurses, doctors and everyone else on the frontline. They’re working tirelessly to save lives. We should all do everything in our power to help them do this.
Thank you to each and every person, for doing their bit.
While you’re staying at home:
STAY CONNECTED
• Don’t let physical distance stop you staying connected. Keep in touch with people using video calls, phone calls, chat and texting.
• If you know people who are living alone, vulnerable, or separated from their loved ones, regularly check-in with them.
STAY WELL
• Continue to practice good hygiene – wash your hands with soap. Then dry.
• Cough or sneeze into your elbow.
• Regularly clean surfaces in your home with disinfectant.
• Keep up regular physical exercise, and get some fresh air when possible. It’s good so long as this is solitary, or only with those you live with.
REACH OUT
If you need advice, support or help, try reaching out to friends, family, whānau or workmates.
WE'RE UPDATING INFORMATION CONSTANTLY
For all the latest advice, including answers to your health and financial questions, go to Covid19.govt.nz.
And remember: what you do now, will help protect all of us.
Scam Alert: Fake information regarding December Bonuses from MSD
The Ministry of Social Development is reporting that fake information is circulating about new ‘December bonuses’ or ‘benefit increases’
If you get suspicious communication, please contact Netsafe.
Poll: Do you set New Year’s resolutions?
🎉 2026 is almost here!
We’re curious ... how do you welcome it?
Do you set resolutions, follow special traditions, or just go with the flow?
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10% Yes! New Year, New Me
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16.9% Yes - but I rarely stick to them
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73.2% Nah - not for me
Update to Neighbourly members on data breach 06/01/2025 8am
Yesterday in the High Court at Auckland, Neighbourly was successful in being granted an injunction against any unauthorised use of the data taken in a recent breach.
As we alerted you on January 1 and confirmed on January 3, our systems were accessed illegally and members’ information, including names, email addresses, GPS coordinates from the address you provided to us, forum posts and direct member communications were among the data that was accessed.
We acted immediately upon hearing of a potential breach: we temporarily disabled the site, notified members and authorities and worked with our external security consultants to understand if and how it had occurred. We then confirmed the breach with members, safely restored the site to service and began the process of seeking the injunction. Yesterday’s decision by Justice Johnstone prohibits the use of the data by any unauthorised person, and requires them to permanently delete it, or any information obtained from it.
This does not mean that vigilance against scammers is not still required: there is a large industry globally that seeks to use stolen information for identity fraud or to dupe people into providing details of their financial affairs for theft. Again, to keep yourself safe from scammers it is critical that you:
- Don’t click links in emails. Instead, type the web address directly into your browser. This helps ensure you’re visiting a real site, not a fake one
- Enable two-factor authentication where available as this adds an extra layer of security to your data
- Stay alert for phishing emails. Be cautious of unexpected emails asking for personal information, especially ones that create a sense of urgency.
Again, we want to apologise to you for this illegal access to the Neighbourly database and to assure you that we have carefully worked through how this occurred. We have safely secured the site and its services for use and ensured we have robust processes in place so this cannot happen again.
We are continuing to work with the relevant authorities, including the National Cyber Security Centre, on any further steps we need to take.
If you have any further questions please contact us via our customer support team at helpdesk@neighbourly.co.nz.
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