Energyclubnz.com - Be Warned
The Matamata Chronicle has been heavily publicising energyclubnz.com, and I joined them, achieving a small saving on my weekly power bills. HOWEVER, when I needed to report a power outage late one Friday night, I discovered that they are contactable, only during business hours Mon-Fri 8am-6pm, by e-mail or online chat - which I was unable to do without any power. I rang Powerco, the local lines company, and was sympathetically told that they could not deal directly with me and the fault needed to be reported by energyclubnz (who I was unable to contact!). My problem was resolved after a neighbour reported the fault through a different energy supplier.
Energyclub have admitted to me "we are unable to give a time frame of when our faults and power outage process will be implemented including a 24/7 phone number to call in case of no hot water or power outages".
It is more important to me, living rurally, that I have a reliable power supply, and that outages can be remedied 24/7; rather than saving a small amount.
I have since transferred my electricity supply back to my original supplier, which energyclubnz did expedite smoothly.
If you are in similar circumstances, you may wish to consider other power suppliers
Poll: Is it ok to regift something that you have been given?
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Do you ever regift?
What’s your take on asking for a receipt if a gift doesn’t fit?
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79.8% Yes! It's better to regift what I don't need
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20.2% No. It's the thought and effort that matters
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Scam Alert: Fake information regarding December Bonuses from MSD
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