The Heat Pump Hygienist

James Higgins from Ethos Energy - The Heat Pump Hygienist

Ethos Energy stands out as the sole provider of a comprehensive heat pump hygienist service in the Wellington, Kapiti Coast, and Horowhenua regions. Unlike other companies that primarily focus on a 12-or 24-point check and filter cleaning, our service goes beyond. We ensure the air quality that flows through your heat pump is of the highest standard, free from harmful microbes and black mould. We have diligently developed its system of servicing heat pumps. We are not just a service provider but a catalyst for the continuous improvement and development of the growing heat pump industry in New Zealand. 

Our journey began with a critical evaluation of our training and experience in servicing heat pumps, comparing it to global standards. This process led to a 'red pill moment' for our team, a realization that what was considered a full annual service in NZ was only a part of the service in other places. This prompted us to design our service, incorporating international best practices and standards, ensuring that our customers receive the most comprehensive and effective heat pump servicing. 



How Clean is your heat pump air?
To explain in the most basic way, a heat pump indoor unit pulls air from the area it is in over the heat exchange; before the heat exchange, a filter captures microbes to help purify the air.

What are Microbes?

Microbes are tiny living things found all around us. They are too small to be seen by the naked eye. They live in water, soil, and air. The human body is home to millions of these microbes, also called microorganisms. Some microbes make us sick, while others are important for our health. The most common types are bacteria and fungi.

Can you guess which microbes our heat pumps collect? Yep, you guessed it—the bad ones for our health. But don't worry—it gets worse, and your heat pump can also develop black mould.

Regular filter cleaning is a good start, but it's not enough to stop all microbes. Some are so microscopic that they bypass the filter and settle on the heat exchange and fan blade. Over time, these microbes build up and can create a potent toxic soup of bacteria, fungi, and black mould in your heat pump. This can be highly detrimental to the health of the elderly, children, and folks with breath issues such as asthma or who are immune-compromised, hindering their ability to recover from health issues. Ethos Energy's unique heat pump hygienist service is not just about maintaining your heat pump, it's about safeguarding your health and the health of your loved ones.