If the warranty has ended, it doesn't mean your rights have!
When you buy goods you have rights that protect you even if the warranty has expired. A warranty is extra to the protections in the Consumer Guarantees Act (CGA) and can’t override or replace these. This means a retailer can't just say you're out of luck because the warranty period has ended.
The CGA says that products have to be of an acceptable quality which means they must be fit for purpose (or do what they're made to do), last for a reasonable amount of time, be safe, and be free from any minor defects. What is “acceptable quality” is based on what you could reasonably expect taking into account things like the nature of the goods, what you paid for them, and any particular statements made about the goods.
If you have a problem with something you’ve bought and the warranty period has ended, you might still be entitled to have it repaired or replaced. Check out our information on your rights as a consumer or phone CAB on 0800 367 222.
Poll: Is it ok to regift something that you have been given?
🎁 Holiday Gift Chat!
Do you ever regift?
What’s your take on asking for a receipt if a gift doesn’t fit?
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79.2% Yes! It's better to regift what I don't need
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20.8% No. It's the thought and effort that matters
Exclusive Christmas Sleep Deals - Up to 65% OFF Beds!
Hi neighbours,
This coming Christmas, why not treat yourself to better sleep? For one day only, we’re offering an extra 5% OFF on top of our already reduced Boxing Day Bed Sale prices!
With up to 65% OFF on selected beds and FREE delivery, there’s never been a better time to upgrade your sleep. But hurry, these deals are moving fast, and once stock is gone, it’s gone!
If you’d like to see what’s available:
Find your nearest Beds4U store: beds4u.co.nz/store-locator
Browse all Boxing Day deals: beds4u.co.nz/boxing-day
Don’t miss out, give yourself the gift of quality sleep this Christmas!
Scam Alert: Fake information regarding December Bonuses from MSD
The Ministry of Social Development is reporting that fake information is circulating about new ‘December bonuses’ or ‘benefit increases’
If you get suspicious communication, please contact Netsafe.
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