If the warranty has ended, it doesn't mean your rights have!
When you buy goods you have rights that protect you even if the warranty has expired. A warranty is extra to the protections in the Consumer Guarantees Act (CGA) and can’t override or replace these. This means a retailer can't just say you're out of luck because the warranty period has ended.
The CGA says that products have to be of an acceptable quality which means they must be fit for purpose (or do what they're made to do), last for a reasonable amount of time, be safe, and be free from any minor defects. What is “acceptable quality” is based on what you could reasonably expect taking into account things like the nature of the goods, what you paid for them, and any particular statements made about the goods.
If you have a problem with something you’ve bought and the warranty period has ended, you might still be entitled to have it repaired or replaced. Check out our information on your rights as a consumer or phone CAB on 0800 367 222.
Poll: Do you set New Year’s resolutions?
🎉 2026 is almost here!
We’re curious ... how do you welcome it?
Do you set resolutions, follow special traditions, or just go with the flow?
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10.4% Yes! New Year, New Me
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21.5% Yes - but I rarely stick to them
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68.1% Nah - not for me
Poll: Is it ok to regift something that you have been given?
🎁 Holiday Gift Chat!
Do you ever regift?
What’s your take on asking for a receipt if a gift doesn’t fit?
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78.8% Yes! It's better to regift what I don't need
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21.2% No. It's the thought and effort that matters
Poll: Have you had a chance to gorge yourself on your summer berries?
🍓 The Press has reported on some great news for Nelson!
Even with the unpredictable spring weather, this year’s strawberry crop is looking amazing — one of the biggest harvests in the past five to six years!
Have you had a chance to dive into those juicy summer berries yet? 😋
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61.5% YES!
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23.1% Not yet
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15.4% Strawberries are not my favourite
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