N
39 days ago

FRUSTRATED PATIENT

Ngatokorua from Petone

hello neighbours, um im having this bad experience with my G.P, im a patient with the Hutt City Health Care in Lower, has you all know im on ACC since 29th of july of this year, has i needed a new Medical Certificate, from the 8th of this month till the 5th of February next year, because thats when i go and see my ORTHOPAEDIC SURGEON DR ROY GRAIG at Boulcott Hospital, so last week i booked an appointment to see a G.P for a new Medical Certificate has I needed for ACC, it cost me $43 a visit to the G.P for 15 minutes, yesterday was my appoinment, how ever my old G.P has left, so they appointed me a new G.P, her name is DR ANNE, i dont know her last name, she came out called my name and walked through to her office, her phone rang and said she has to take this call, so i walk in and waited for her, she walked in and said......what do you want?...i said i needed a Medical Certificate for ACC..... she interrupted me and said....no no no what do you want?.... so i explained to her that my shoulder is sore and plus i needed (M.C.) for ACC, She was so RUDE and talking down to me, i was so frustrated, she was repeating every word i was saying, like a little kid getting smart to each other, i said to her....your should read the note before you came out and get me, and act your age and be professional, yes she was saying it back to me what i just said to her.... unprofessional on her behalf and she should be ashame of her self, i had enough and said i want to see the manager and make a complaint, saw the manager made my complaint and asked to see another G.P for a (M.C.) i rang back today to talk to the manager, and the receptionist said shes on the phone and she will call me back A.S.A.P. that was @ 9:45 this morning, its been 3 hours now ...... has anyone know the local M.P's number or who i can take this complaint too? soooo frustrated, i think this kind of behaviors need to be brought to light, how many out there have experienced what i have?

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