This is a tough one: how do we rebuild trust...when it has been broken?
This is a tough one: how do we rebuild trust...when it has been broken? How do we forgive?
How do we take responsibility when it is we who have done (or not done) something that breaks another's trust?
The fastest way I know to begin to rebuild trust when I have disappointed someone, failed to follow through on a commitment, or otherwise lost trust is this: accountability.
Now, there is a difference between an apology and accountability. If the trust has been lost, an apology is seldom sufficient to regain it (let alone deal with the offence the other party has experienced as a result of our mistake or misstep).
Accountability has five steps - and you can find my Five Step Forgiveness Formula here
5 Steps to Meaningful Accountability
(aka, “Don’t be sorry – be S.A.R.A.H!”)
Each letter of S.A.R.A.H. represents one of the steps of my meaningful accountability framework. If you miss even one; or if you get them out of order; you will struggle unnecessarily.
So what does S.A.R.A.H. stand for?
1) Sincerity
2) Acknowledgement of your mistake
3) Reflection upon how your mistake may have been difficult for the other person
4) Ask (for forgiveness)
5) Honor (by listening to them with genuine curiosity)
By practising this 5-step framework for meaningful accountability, you can feel confident that mistakes and missteps can be leveraged into reconciliation and transformation – because you will feel transformed by this process that empowers you to move forward together.
Scam Alert: Fake information regarding December Bonuses from MSD
The Ministry of Social Development is reporting that fake information is circulating about new ‘December bonuses’ or ‘benefit increases’
If you get suspicious communication, please contact Netsafe.
Further important update to all Neighbourly members
Dear Neighbours,
We wanted to update you with what we have uncovered in regards to the potential Neighbourly data breach which we were alerted to on Thursday January 1.
Over the past few days we have worked to understand whether our members’ data had been accessed without authorisation and, if so, the extent of the breach.
We have now confirmed that there was a breach of some data from our registered users. We are now satisfied that the breach was quickly contained, and we have restored the Neighbourly site and services.
Our investigations have shown that there was unauthorised access of Neighbourly data, which included our registered members’ names, email addresses, GPS coordinates, forum posts and member communications. It did not include passwords but some publicly advertised event and business addresses were included.
Following best practice, we will look to seek a court injunction against any use of the material.
We want to apologise to our members for this occurrence and any concerns it may have caused you over the past few days. We have, of course, addressed the issue that allowed the theft to occur, and we are satisfied that the site is secure for use by all of our members. We will work closely with all our staff to ensure we have the most robust processes in place to prevent it from happening again.
Thank you to our members who contacted us over this period and for the understanding you have shown as we work through the complex issues associated with cyber theft.
Q&A regarding Neighbourly data breach
The Team at Neighbourly
A Craft a Day: Simple Projects Using Pegs, Sticks & Resene Testpots
A craft project a day keeps the boredom away. Entertain kids with these easy arts and crafts projects using pegs, ice block sticks and Resene testpots. Find out how to create and paint your own peg crafts with these easy step by step instructions.
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