C
2097 days ago

Countdown online. Poor

Craig from Dinsdale

Well, Placed an online order to be picked up on 01/04. Picked it up and it was short $102.00 of items that were out of stock (items I asked not to be substituted) That is o.k, however, now it is time to get My money back.
I go online & am advised via the computer generated question answerer that a refund will happen overnight after I receive My invoice. Invoice arrived 12.27am 02/04 so I expect $$$ in account this morning. But NO.

I ring the 0800 and after 1hr 55 minutes wait I get told it may take up to 10 days to be my account!

So, when I tell the genius on the phone "so what, I cannot buy any food for up to 10 days?" He replied "sorry for the inconvenience"

WELL, I will not starve, but what a poor attitude on behalf of Countdown!!!

I WILL now be bulk buying, going many different shops everyday so I can have what I want/need. Their crappy attitude has now forced Me into doing what is against the rules/suggestions.

I originally did not go overboard & buy up all and sundry. (wish I did now though)

If they ain't got the items, why are the allowing them to be purchased? I only went to the Bridge st as Dinsdale did not show the items as available for sale. (well done Dinsdale).

Oh, and on another note: day 5 now since applying for their "priority assistance" but no word.
I guess there assistance is about prioritized as there refunds!

More messages from your neighbours
14 days ago

Scam Alert: Fake information regarding December Bonuses from MSD

The Team from Neighbourly.co.nz

The Ministry of Social Development is reporting that fake information is circulating about new ‘December bonuses’ or ‘benefit increases’

If you get suspicious communication, please contact Netsafe.

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1 day ago

Poll: Do you set New Year’s resolutions?

The Team from Neighbourly.co.nz

🎉 2026 is almost here!

We’re curious ... how do you welcome it?
Do you set resolutions, follow special traditions, or just go with the flow?

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Do you set New Year’s resolutions?
  • 10.2% Yes! New Year, New Me
    10.2% Complete
  • 20% Yes - but I rarely stick to them
    20% Complete
  • 69.8% Nah - not for me
    69.8% Complete
616 votes
7 days ago

Today’s Mind-Bender is the Last of the Year! Can You Guess It Before Everyone Else? 🌟🎁🌲

The Riddler from The Neighbourly Riddler

I dance in the sky with green and gold, a spectacle few are lucky to behold; I’m best seen in the south, a celestial sight—what am I, lighting up the New Zealand night?

Do you think you know the answer? Simply 'Like' this post and we'll post the answer in the comments below at 2pm on the day!

Want to stop seeing these in your newsfeed? No worries! Simply head here and click once on the Following button.

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