K
505 days ago

Be aware of the sales process of this Auckland IT online biz

Kenny from Belfast

I purchased online a used Samsung Rugged Tab from SmartGear NZ (Auckland). On receiving it I discovered it is not the 'Rugged' version (the Rugged version has a special shockproof outer case).
In brief, (detail can be read at drive.google.com... ),
Smart Gear tried to squirm out of their obligations by claiming the image on their website showed a non-Rugged TAB and thus that was delivered.

Unfortunately for SmartGear, every other aspect of their online description specified a Rugged TAB including their link to Samsung website. After some days of jostling I advised them I would be taking the case to The Commerce Commission, Consumer and FairGo. They then conceded to having it returned and refunded.

A week after they received it they still had not refunded and missed a deadline I gave them. I then told SmartGear that I would be advising the previous mentioned organisations of SmartGear's reluctance to refund. A few hours later I was told it had been paid.

So watch this space and in the meantime put SmartGear NZ on your watch lists. btw I subsequently found another online supplier in Elive NZ (elive.co.nz) - very helpful, efficient and I quickly had a Samsung Rugged TAB delivered. I have also found PB Tech to be a good IT supplier both in shop and online. (btw I have an IT background).

More messages from your neighbours
21 hours ago

Scam Alert: Fake information regarding December Bonuses from MSD

The Team from Neighbourly.co.nz

The Ministry of Social Development is reporting that fake information is circulating about new ‘December bonuses’ or ‘benefit increases’

If you get suspicious communication, please contact Netsafe.

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8 hours ago

Neighbourhood Challenge: Who Can Crack This One? ⛓️‍💥❔

The Riddler from The Neighbourly Riddler

What has a head but no brain?

Do you think you know the answer? Simply 'Like' this post if you know the answer and the big reveal will be posted in the comments at 2pm on the day!

Want to stop seeing these in your newsfeed?
Head here and hover on the Following button on the top right of the page (and it will show Unfollow) and then click it. If it is giving you the option to Follow, then you've successfully unfollowed the Riddles page.

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1 day ago

Poll: Are Kiwis allergic to “exuberance”? 🥝

The Team from Neighbourly.co.nz

In The Post’s opinion piece on the developments set to open across Aotearoa in 2026, John Coop suggests that, as a nation, we’re “allergic to exuberance.”

We want to know: Are we really allergic to showing our excitement?

Is it time to lean into a more optimistic view of the place we call home? As big projects take shape and new opportunities emerge, perhaps it’s worth asking whether a little more confidence (and enthusiasm!) could do us some good.

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Are Kiwis allergic to “exuberance”? 🥝
  • 41.1% Yes
    41.1% Complete
  • 33.5% Maybe?
    33.5% Complete
  • 25.4% No
    25.4% Complete
465 votes