Neighbourly Q&A: Consumer rights with CAB's Andrew Hubbard
What can you do if you buy something that breaks soon after you buy it? It's time for another helpful Q&A.
Today we have Andrew Hubbard from Citizens Advice Bureau New Zealand (CABNZ) who will be answering your questions about your consumer rights.
A little bit about Andrew:
Dr Andrew Hubbard is deputy chief executive of Citizens Advice Bureau New Zealand (CAB) and loves working for the CAB so much that he’s been there for more than fifteen years.
Andrew believes in the difference people can make working together in the community and loves being able to support the work of the more than 2000 CAB volunteers across the motu. Andrew’s background is in policy and he’s been actively involved in consumer issues for the fifteen years he’s been at the CAB.
Andrew and the CAB team are ready to answer your questions about your consumer rights. This might be questions about when you can get a refunds, your rights when buying via Facebook or overseas, product delivery issues and what to do if a retailer won't sort a problem out for you.
Andrew is here live on Wednesday from 9.30am for your questions.
Poll: Do you set New Year’s resolutions?
🎉 2026 is almost here!
We’re curious ... how do you welcome it?
Do you set resolutions, follow special traditions, or just go with the flow?
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9.8% Yes! New Year, New Me
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22% Yes - but I rarely stick to them
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68.1% Nah - not for me
Mitre 10 $20 Store Card Boxing Day Promotion
If you shopped at Mitre 10 Masterton on Boxing Day, redeemed a Mitre 10 Gift Card, but was refused a $20 Store Card for every $100 spent, contact Mitre 10 Customer & Store Support at customersupport@mitre10.co.nz.
Mitre 10 Masterton staff misinterpreted the promotion’s terms & conditions, as can be seen in the screenshot of the email I received in response to my query after my partner redeemed a $200 Mitre 10 Gift Card and was told she was ineligible for two $20 Store Cards
Poll: Is it ok to regift something that you have been given?
🎁 Holiday Gift Chat!
Do you ever regift?
What’s your take on asking for a receipt if a gift doesn’t fit?
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78.7% Yes! It's better to regift what I don't need
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21.3% No. It's the thought and effort that matters
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