Neighbourly Q&A: Consumer rights with CAB's Andrew Hubbard
What can you do if you buy something that breaks soon after you buy it? It's time for another helpful Q&A.
Today we have Andrew Hubbard from Citizens Advice Bureau New Zealand (CABNZ) who will be answering your questions about your consumer rights.
A little bit about Andrew:
Dr Andrew Hubbard is deputy chief executive of Citizens Advice Bureau New Zealand (CAB) and loves working for the CAB so much that he’s been there for more than fifteen years.
Andrew believes in the difference people can make working together in the community and loves being able to support the work of the more than 2000 CAB volunteers across the motu. Andrew’s background is in policy and he’s been actively involved in consumer issues for the fifteen years he’s been at the CAB.
Andrew and the CAB team are ready to answer your questions about your consumer rights. This might be questions about when you can get a refunds, your rights when buying via Facebook or overseas, product delivery issues and what to do if a retailer won't sort a problem out for you.
Andrew is here live on Wednesday from 9.30am for your questions.
Poll: Do you set New Year’s resolutions?
🎉 2026 is almost here!
We’re curious ... how do you welcome it?
Do you set resolutions, follow special traditions, or just go with the flow?
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10.5% Yes! New Year, New Me
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20.7% Yes - but I rarely stick to them
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68.8% Nah - not for me
Rubbish bins:
Recycle collection tomorrow so put your bins out in the morning, It is windy out there and your rubbish is blowing everywhere? Are you human with a brain or just ST- - -D?
Stolen car - LPP146 blue Daihatsu boon
Hi neighbours
Our locked vehicle was stolen from our driveway in the early hours of this morning - 27/12/25. It is a blue Daihatsu boon rego # LPP146. I am a carer to my 92yrs mum. Her walker was in the back with 4 boxes of washed clothes for hospice op shop. If you see this vehicle can you pls call the police and message me on neighbourly.
Thank you
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