New Zealanders losing more money to online credit card scams
Losses reported to Netsafe in October totalled $6264, compared to $1865 in September - a 220 percent jump.
In September, losses per incident averaged about $50, whereas the average loss last month was about $220.
However, the number of reports to Netsafe fell from 37 in September to 28 in October.
Netsafe chief online safety officer Sean Lyons said the sharp rise in financial losses suggested scammers were getting more sophisticated with their tactics.
"The quality of what people are being presented with is, on the whole, increasingly improving.
"Red flags we might've relied on previously - the spelling is wrong, it doesn't look right or I'm pretty sure that's not what the logo of this particular agency looks like - are becoming less valuable as a method for us to check whether something is a scam."
Credit card-related scams typically involve scammers collecting payment card numbers, and using them to make purchases or other payments online.
Lyons said people were being targeted via email, text, private instant messaging platforms - including WhatsApp - website and social media ads, and phone calls.
He said looking up an organisation's contact details and getting in touch with them directly was the best way to confirm whether a message was genuine.
"It might say that you have a payment due or a package waiting to be delivered.
"Don't be pressured into making a decision on the scammer's timeline. Step back, get advice from the people around you or give Netsafe a call.
"Make sure what you're engaging with is actually genuine and you're not being sucked into a scam."
With the festive season and Black Friday approaching, he said people should be extra vigilant, if asked to pay for something or if they saw an offer that seemed too good to be true.
"It's a time when people let their guard down a bit. When we are looking for deals or ordering and expecting the arrival of things, we can be more susceptible to these scams."
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Charities turning away high numbers of volunteer applications
Charities are turning away people wanting to volunteer amidst a flood of interest they say is linked to the high rate of unemployment.
It comes as some businesses receive thousands of applications for paid roles and people look for experience anywhere they can.
The advocacy organisation Volunteering NZ has been tracking the trend. Spokesperson Margaret McLachlan said there has been a considerable rise in applications for volunteer roles across a range of charities.
Many application forms asks people to divulge if they are job hunters.
"Over the last year or so, they are seeing more people coming in who are saying they are in that category. They are looking for work but doing volunteering while that process is taking place."
"As unemployment increases and the cost of living, times are tougher for everybody."
At the same time, she said community organisations supporting social services were busier and needed more helpers.
McLachlan said depending on the organisation, they might want to do a police check, a reference check and an interview.
"In some cases it can be a process to go through and not always, and that can take some time.
"It's actually the same barriers that a person might find in finding a job, can also apply to volunteering. It's not always a easy option."
SPCA had 120 op shops and animal rescue centres across the country in which volunteers worked.
General manager of retail Cathy Crichton said they received about 1300 extra applications for volunteer roles, a 32 percent increase, from June to November 2025, compared to 2024.
"There's definitely a nudge forward which is very exciting and we're very grateful."
But it meant they were not accepting any more volunteers in some areas.
"Because the applications are up it's a unique scenario. But at this point in time, in smaller locations, we've actually got a hold in 19 locations in New Zealand where we are at capacity - and that's very rare and it's a very new trend."
Crichton said anyone seeking volunteer work should think creatively about what skills they can offer - it could be in administration or marketing.
"We'd love to welcome as many people as we could because the more hands on deck the more we can do and the more we can contribute to the community."
She said people were self-motivated to apply for volunteer work.
The unemployment rate rose to 5.3 percent in the September quarter, meaning 160,000 people were jobless. The next quarterly figures are out in February.
"There's a willingness to give back and contribute to the community. Unemployment being high really does encourage people to engage with the workforce and get experience," Crichton said.
"It really is about staying connected with the community and meeting others."
She said they had also seen an increase in young people seeking volunteer work experience.
"It's a great opportunity to get work experience and a reference and there's an appeal there as an employer...I really do think it adds value to a CV."
Stats NZ data showed over half of New Zealanders, 53 percent, volunteered during March 2025 and of those, 27.6 percent volunteered through an organisation and 40.8 percent volunteered directly for another person.
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