G
1619 days ago

Samsung Galaxy A51 from PBTech

Geraldine from Te Atatu South

On the 10th June 2021, I visited PB Tech, Henderson, with my newly bought mobile phone( under warranty) A51 for repair. I was told by the person at the Repair and Service desk that I would get my phone back in a week. After 10 days I rang P B Tech to enquire about the status of the repair. I was told that they would find out and ring me back. No call came. Then after two days, I rang again. This time I was told that my phone has been repaired and is waiting for a pick up from Samsung , main office. They said that I would get it in a few days time, and that no charged has been registered. No call came and I was waiting patiently. Then I received a call at work to say that it would cost $200 for the repair and If I was interested in getting the phone repaired. I replied that I was told that it was already fixed and that there was no charge. I also informed him that I would consider it and call him back. That evening I called PB Tech and asked them to proceed with the repairs. I was then informed that they would charge me only the charge that Samsung would charge. Then got a call after a week telling me it is ready for pick up. They charged me $178.00 including GST. I paid the amount and noticed that screen protector was missing. I then asked for it and PB Tech did not have one. I had to wait another 3 days to get it by courier post.(on Monday) Then on Sunday, today , I went to PB Tech and spoke to the Repair and service personnel. It was 3.50pm. I asked if he could please put the screen protector on. I gave him the whole package which had the phone and the invoices and the screen protector. He immediately said that there would be a charge. This annoyed me and I told him that he had not returned my phone with the screen guard protector on. He the rudely said," Why the f**** did you not tell me before. I then said that he should not speak to me like that. He was quiet and I told him that that he owes me an apology. He replied that it is best that we do not speak and that he would get the work done. He did it and I left PB tech. This has app. taken me a month and a half to get my phone fixed. This cost was part under warranty and part for water damage.
I write this review as a disgruntled customer. This should not happen to anyone else and PB Tech must check on the personnel they employ.

More messages from your neighbours
J
6 days ago

Suspicious Guy

Jan from Te Atatu South

Keep an eye on this guy, pretended to read the water meter, then wandered up the drive crowbar in hand when I asked what he wanted he said power and is there a dog.We have smart meters. He opened my neighbours gate (we are 3 units) and went in the back of her place with his crowbar. My son went round there and he took off. Police informed.

1 hour ago

Morning Aches Are Optional - Let’s Start the Year Sleeping Better

Beds4U - Avondale

Hey neighbours,

Waking up with sore shoulders and stiff mornings? Here’s the plot twist - it might actually be your mattress (and pillow) letting you down.

It’s the perfect time to upgrade. New Year, New Bed! Our Boxing Day Sale is still on, so why not treat yourself to a mattress that actually supports you and helps you wake up refreshed? Side sleeper? Back sleeper? Tossing and turning? We’ve got tips and solutions for every kind of snoozer.

Don’t settle for mornings that hurt, your bed should work with you, not against you. Curious about how your mattress could be affecting your shoulders? Check out our blog: beds4u.co.nz...

Find your nearest Beds4U store here: beds4u.co.nz/store-locator
Browse all Boxing Day deals: beds4u.co.nz/boxing-day

Here’s to starting 2026 waking up refreshed, because mornings should feel amazing!

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1 hour ago

Witnesses sought in relation to mass disorder on K-Road Auckland

The Team from New Zealand Police

Police are appealing to the public for any footage they may have of the mass disorder that occurred on Karangahape Road in Auckland in the early hours of Sunday 28 December.
Emergency services were called to the disorder around 3.41am where it is estimated around over 50 people were present.

A Police investigation is underway after there were three serious assaults on and around Karangahape Road during the mass disorder.
A portal has been set up to allow the public to upload any footage they have of the disorder and the serious assaults.
The portal is https://dahr.nc3.govt.nz/

Police have arrested one person but are asking for help to identify and locate others involved.

• Around 4:15am there was a serious assault outside the Crown Bar on Queen Street.
A 33-year-old man received serious injuries and was hospitalised.
The offender is still unknown, and the Police file number is 251228/4647.

• Around 4:30am there was another serious assault on a Cobden Steet just off Karangahape Road.
A 27-year-old man received serious injuries and was hospitalised.
The offender is still unknown, and the Police file number is 251228/4462.

• Around 5am there was third serious assault at the Mobil Service Station on the corner or Karangahape Road and Ponsonby Road.
A 46-year-old man received serious injuries and was hospitalised.
A 21-year-old man has been charged with wounding with intent to cause grievous bodily harm.
He has been bailed to appear in court again on 16 January 2026.
The Police file number is 251228/4774.

Police would like to speak to anyone who has witnessed or filmed the assaults.

Witnesses can call Police directly on 105.
Please quote one of the above file numbers.

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