Hoyts Customer service
I joined Hoyts rewards last November and paid $13 which gave me a free movie ticket. For various reasons I have not been to the cinema for a while and several weeks ago realised I have not received emails from Hoyts in months. When I checked my membership - no free ticket. Hoyts customer services reply was - 'Unfortunately the free ticket is set with a 6 months expiry. There is a 1 month grace period which has also expired. They suggested I check my spam folder for the emails. After several emails back and forwards they told me I had been unsubscribed from emails. When I asked for a contact I got 'You can get in contact with our customer service team directly on 0508 446987 if you wish, however they won't be able to re-apply your ticket retroactively as it has expired.'
Considering Hoyts are the only cinema to charge to join the rewards, and their tickets for seniors are $14 where others are $9 I would have thought they would want to keep customers. Membership lasts a year, why does the free ticket last 6 months? Am I way of base even thinking they should re-instate my free ticket (that I paid for) - what price for customer loyalty? Disappointingly I cannot seem to get further than the ticket has expired.
Still waiting to get emails - even though I have marked the email address in my spam folder as accept.
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