L
52 days ago

Bad dental experience at Lumino Wairau park

Lina from Sunnynook

I booked with Lumino wairau for filling my tooth. Originally i booked online for a suitable timeslot, but forgot to change the service from the default "hygiene and xray etc" to "dentist", so I called back straight away to update my booking. All sorted by the receiption as per phone call.
Anyway, I went there this morning and told the dentist again that one of the front teeth needs filling as it came off 2 weeks ago. She acknowledged but went on taking photo and xrays. Then she came up with a piece of paper as attached, telling me that she cant do the filling today, she needs a plan to do my whole teeth which will cost me $1204 or $1804 if i chose not to be on their plan. And Im charged $141 today for unwated service and her plan. Left the practice with the plan in my hand, $141 receipt and untreated tooth. Very disappointed at their unprofessional behavior. Im sharing my experience so hopefully no one else will be tricked liked me.

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Recommendations needed please!!

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