**UPDATE We have now filled this position, thank you for all your interest!
We are currently seeking applicants, on behalf of one of our Customers, for an Operations and Customer Service Specialist in the field of Logistics
Management of day to day service and expectations of customer
Ensure Standard Operation Procedure (SOP) is executed by operations.
Proactively informs customer on shipment status and exceptions
Provides one-off/spot quotations through commercial team
Liaise and escalate to KAM to highlight cases where KAM involvement is required
Receive and manage any customer complaints / service queries
Work with Airlines, Shipping lines and overseas agents when resolving customer issues
Identifies opportunities for use of CargoWise reporting options to enhance customer service experience
Use CargoWise order management module to log client orders and manage orders up to order becoming a shipment
Liaising with 3PL agents or representative regarding shipping process related matters
Ensure operations are managing transhipment and cross trade information
Prepare customs documentation and ensure that shipments meet all applicable laws to facilitate the import and export of goods.
Coordinate transportation and storage of imported goods along with a high emphasis on customer service.
Classify goods according to tariff coding system.
Examine product information to ensure compliance with regulations.
Calculate duty and tariff payments owed on shipments.
Minimum 5 years experience gained within the Freight Forwarding sector.
Previous customer service experience
Cargo Wise Enterprise system knowledge
International & Local Transport experience & knowledge
Customs clearance requirement knowledge
Ability to work at fast pace, multi tasking
Track record of forwarding operations
Sound knowledge in local reporting and compliance (Customs CMR, Rail Tagging, 1 Stop, Under bond Movements, etc.)
Please contact Tom for any further questions and to apply for this role firstname.lastname@example.org
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