A Child Doesn't Travel Free on Weekends, AT Bureaucracy Gone Mad
In late November, I made a mistake of registering the AT Hop Card for my 5 year old grandson to a later year of birth making his age as 2+. When the online registration was completed his status is shown as “child” as shown on the screenshot at the top of the attachment.
There's no alert on his account to say that he'll be charged an adult fare.
The mistake was discovered not long after registration and duly updated in his account with the correct year. By that time four trips on weekends have been made and he was charged adult fares for for all of them.
I contacted AT pointing out the mistakes: the later birth year but still registered as a child; and he's been charged adult fares, and asked for an explanation and a refund. It took 5 or 6 phone calls and several emails to AT, which have taken much of AT and my time, costing a few hundred dollars of ratepayers' money to get a reply from AT today.
The reply is an oxymoron, self contradictory in the underlined sentence in the second screenshot of AT's email in the attachment: “the child is under 3 years of age (2017-07-07 ) you were charged the default adult fare as children under 5 travel for free”.
I subsequently called AT to point out the contradictory statement and asked for clarification, and was given the same repeated mantra as above. I was last told by a manager that AT is not budging in their position of not refunding repeating the same mantra. But not answering why they charged him adult fares despite registering him as a child and why no alert in his online account of going to charge default adult fares.
And the 2024 Prospa Local Business Hero is...
A huge congratulations to mother and son duo, Mary and Sam Danielson from The Puketapu Hotel.
The votes for all finalists have been tallied and they have been chosen by Neighbourly members across the country as the Prospa Local Business Hero of 2024.
The Puketapu Hotel was nominated by a local called Margaret and the nomination reads:
'On Feb 14, 2023, Cyclone Gabrielle flooded many of the rural areas. Puketapu Hotel went under perhaps half a meter of water. However, immediately Mary Danielson and her son, Sam Danielson, along with their loyal staff pulled it together to cook copious amounts of food that without electricity would have been wasted. Throughout the years many of us have been treated with a pub gathering where we can reconnect and a free meal. At Christmas there was Santa, games, gifts for kids, donated patchwork for adults, an ice cream truck and lots of camaraderie.
This February on the cyclone anniversary, they again pulled out the stops to give hundreds of us a special night. We are all tired of the cyclone cleanup and they understood that it was needed.'
Such a deserving business and team, well done Mary and Sam. And thank you to all those who voted!
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BLOCKHOUSE BAY MARKET
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