SILVER WINNER QUALITY SERVICE AWARD
We’re delighted to have been awarded silver in the 2026 Reader’s Digest Quality Service Awards.
This is the eighth time we’ve been honoured in these awards since they began in 2015.
Each year, Reader’s Digest conducts the Quality Service Awards survey to discover New Zealanders’ attitudes towards services from business across various industries.
Companies are assessed based on five pillars: personalisation, understanding, simplicity, satisfaction and consistency.
This recognition reflects the hard work, dedication and excellence that our teams strive for every day in our villages to deliver exceptional service standards.
Thank you to our amazing teams and to all those who took the time to complete the surveys!
Poll: Do you set New Year’s resolutions?
🎉 2026 is almost here!
We’re curious ... how do you welcome it?
Do you set resolutions, follow special traditions, or just go with the flow?
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8.8% Yes! New Year, New Me
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20.6% Yes - but I rarely stick to them
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70.6% Nah - not for me
Poll: 🗑️ Would you be keen to switch to a fortnightly rubbish collection, or do you prefer things as they are?
Aucklanders, our weekly rubbish collections are staying after councillors voted to scrap a proposed trial of fortnightly pick-ups.
We want to hear from you: would you be keen to switch to a fortnightly rubbish collection, or do you prefer things as they are?
Keen for the details? Read up about the scrapped collection trial here.
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85.1% Same!
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14.9% Would have liked to try something different
Poll: Is it ok to regift something that you have been given?
🎁 Holiday Gift Chat!
Do you ever regift?
What’s your take on asking for a receipt if a gift doesn’t fit?
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78.8% Yes! It's better to regift what I don't need
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21.2% No. It's the thought and effort that matters
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