Critically ill teen ends up in ICU after waiting in portable building outside hospital for 3 hours
From reporter Debbie Jamieson:
A teenager ended up in the intensive care unit in Dunedin with pneumonia after being made to wait in a portable building outside Queenstown’s locked hospital for three hours.
Her distraught mother Sunitha Karunakaran said watching her 18-year-old daughter struggle to breathe in the cold unit on the night of October 25 was one of the worst moments of her life.
Hospital staff had been advised of the seriousness of the girl’s condition before her arrival following blood tests at the privately-owned Queenstown Medical Centre, Karunakaran said.
However, they put her in the external building, which had a bed and small kitchen, while they dealt with other patients.
As her daughter’s condition deteriorated, several attempts to get attention from hospital staff using a buzzer outside the locked hospital were ignored, Karunakaran said.
With another child at home alone, as her husband was in Malaysia visiting family, and no indication they would see a doctor soon, the pair left the hospital at 11pm.
“I was feeling absolutely helpless all night seeing my girl suffering and unable to breathe,” she said.
The next morning staff at Queenstown Medical Centre sent her daughter, who Stuff has agreed not to name, back to the hospital in an ambulance.
Her oxygen level was down to 20%, she had a fever of 38.7C and was coughing uncontrollably.
She was put on an Otago Rescue Helicopter and sent to Dunedin Hospital where she was diagnosed with bacterial strep pneumonia affecting both lungs and spent three days in ICU.
Once stable she was moved to the general ward for the remainder of the week.
Karunakaran said the episode was “extremely distressing”.
“If [the hospital staff] had seen us that night then my daughter wouldn’t have got to the point of almost losing her life.”
Her daughter now faces a six-week recovery period and was forced to miss her last week of high school and the opportunity to apply for scholarships and complete work for assessments.
“I understand that they don’t have staff, but they don’t need to be rude,” she said.
“When I rang the bell so many times to say she’s struggling to breathe, they just ignored us. That’s the hardest part.”
Despite Karunakaran and her daughter providing a written statement waiving their rights to privacy, an unnamed Te Whatu Ora southern spokesperson declined to discuss the case.
“Te Whatu Ora does not comment on individual patients and their care for privacy reasons,” a written statement said.
It said emergency departments were currently very busy, and patients were triaged with the sickest patients seen first.
The portable building at Lakes District Hospital was used as a dedicated space for patients presenting with cold and flu symptoms who needed to be isolated, the spokesperson said.
“Patients who are allocated to this waiting space are checked and assessed regularly.”
That was not the case on the night of October 25, Karunakaran said.
Prior to their arrival at Lakes District Hospital staff had been aware of her daughter’s condition by doctors at Queenstown Medical Centre.
Her daughter had spent the day at the medical centre on an IV before going home at 6pm.
At 7pm the doctor called the family to advise blood tests revealed the teenager’s white and red blood cell counts were concerning, and she needed to go immediately to hospital.
Staff at the hospital confirmed they had spoken with the medical centre, that the situation was "urgent" and that her daughter would be seen soon, Karunakaran said.
They were told to wait in one of the two rooms in the portable building.
"It was too cold out there, but we were just ignored and told we had to wait as there were other patients who were more ill that arrived in an ambulance," she said.
She saw other patients arrive by car and be given access to the waiting room during that time.
Nurses had provided paracetamol, a Covid-19 test (which was negative), and a blanket, after Karunakaran begged for it.
When her daughter left in a helicopter to Dunedin the next day, Karunakaran had to remain in Queenstown to pick up her son from school, then arrange transport and accommodation for the family and travel to Dunedin.
After arriving she sat crying on the floor in Dunedin Hospital.
“I felt hopeless and helpless – seeing multiple doctors and nurses running in and out of her room was daunting and scary.
“I don’t want anyone to go through what I went through on that day.”
Her family had lived in Queenstown for 17 years and were devastated with their treatment, she said.
“I came to New Zealand for a better life and I have been doing community work for over 10 years.
“It’s extremely distressing to see there is no humanity in the medical area,” she said.
Make your family aware: Scam posing as officers returns
A phone scam is re-emerging with cold calling swindlers claiming to be Police officers.
New Zealand Police are advising the public to be vigilant, after a handful of reports have been made in recent days. Unfortunately, at least two elderly Aucklanders have been conned out of tens of thousands of dollars.
Waitematā CIB’s Detective Senior Sergeant Ryan Bunting says scammers are cold calling, mainly on landlines, and claim to be a Police officer.“They will also provide a fake ID or badge number to make their call seem legitimate,” he says.“This person will carry on and provide a reason for their call: either they are investigating fake bank notes, or that your credit card has been cloned.
“As part of this scam, they will ask you to withdraw money from a nearby bank to be collected or ask you to provide further financial or banking information to aid their investigation.”
Be aware: this is a scam call.
Police are investigating two reports this week, in south Auckland and the North Shore, where two people have fallen victim to the scam. “Both victims withdrew cash from a bank and handed this over to someone who arrived at their door to collect it under the fake cover story,” Detective Senior Sergeant Bunting says.“These victims have had their good-will and trust trodden on by these scammers.”
Investigation staff have ensured there is support available for the victims. Detective Senior Sergeant Bunting says: “Scammers have no ethics whatsoever and will take any opportunity to try and con you.“These scams take many forms, and the offenders trick people under a variety of guises or storylines.”
There are occasions where legitimate Police officers will contact people as part of their duties, he says.
Police are asking the community to be aware and take the opportunity to spread the word amongst friends and family members. “We are particularly keen to ensure elder family members are aware of what is happening,” Detective Senior Sergeant Bunting says. “If anyone receives a call of this nature, hang up.
“If you have had the unfortunate position of being a victim to this scam and have not reported this, we encourage you to report this to Police.”
Please remember:
- Police will never call to ask you for bank details, pin numbers or passwords
- Police do not offer prize money
- Police will not ask you to go to a bank to withdraw money
- If you receive a call out of the blue of a similar nature: challenge the caller to identify themselves, ask for their details.
- Hang up, contact 105 to verify the ID and request the officer to contact you
- If it sounds too good to be true, it probably is.
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