More than 100,000 New Zealanders can’t keep warm in their homes over winter as they struggle to afford heating and pay their power bills.
Which companies offer hardship discounts?
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Only a few power companies provide discounts for customers facing hardship, according to a survey conducted for this series by Common Grace.
Mercury said it excluded 135 households from the April 1 price increase and froze their prices. It supported about 2000 customers a month experiencing financial hardship. Globug, owned by Mercury, gave the same answer.
Contact has its “HandUp programme”, which it says gave individual payment options and discounted energy to customers in need. It said it also offered short-term energy credits for customers needing immediate relief, and full debt forgiveness to clear long-term, unmanageable debt.
“In 2024, this programme assisted 3500 households, and in the last year, almost $500k of support has been offered.”
Genesis, and now-defunct Frank, pointed to the Power Shout scheme, wherein 328,830 hours of free power were supplied to 4205 vulnerable customers.
Toast, a not-for-profit social retailer, has up to 300 customers who have been referred by its community partners specifically for discounted power.
“Toast provides them with all-year lower pricing than their previous retailer and also aims to discount their tariffs by 30% over winter months. They estimate these discounts will amount to $70,000 off standard Toast tariffs during winter 2025,” the company said.
The remaining companies that responded to the survey said they did not provide discounted power.
Meridian said, “In our experience, discounts are not the way to help people transition out of energy hardship.”
Meridian has its Energy Wellbeing Programme. It provides customers with budgeting support, in-home assessments and tailored support to make their homes healthier, easier and cheaper to heat.
“In some cases, this involves providing items like curtains, insulation, or heat pumps. With more than 2500 households already assisted, we have found this to be a far more sustainable solution.”
Pulse did not offer discounts for hardship: “Our priority is to keep electricity pricing as low as we can for all customers. This year, as an example, from 1 April we only flowed through changes in network services charges and did not change our energy rates.”
Nova said it did not offer discounts for hardship, preferring to work through its support teams.
Ecotricity did not offer discounted power, but was “committed to supporting customers in hardship by offering flexible payment options, working closely with them to manage arrears and connecting them with external support services where appropriate”.
Electric Kiwi pointed to its daily free hour of power. Pre-pay service Wise said it did not offer discounted power to people in hardship because that was difficult to define.
Switch Utilities said it did not offer hardship discounts because the issue was “wider than those in immediate hardship”.
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Poll: 🗑️ Would you be keen to switch to a fortnightly rubbish collection, or do you prefer things as they are?
Aucklanders, our weekly rubbish collections are staying after councillors voted to scrap a proposed trial of fortnightly pick-ups.
We want to hear from you: would you be keen to switch to a fortnightly rubbish collection, or do you prefer things as they are?
Keen for the details? Read up about the scrapped collection trial here.
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83% Same!
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17% Would have liked to try something different
7 tips for buying your Christmas ham
It’s the centerpiece of the Christmas table, so when you’re peering into the supermarket chiller or ordering from the butcher, choosing the perfect ham can feel like a daunting task.
Here are some things to keep in mind when choosing one to bring home with you.
1. What type of ham to buy
You’ve got some decisions to make when it comes to the type of Christmas ham you’re going to buy.
Cooked on the bone (COB) ham is the traditional Christmas ham. If you’re buying a half ham, you’ll have the choice of the shank or fillet end. The shank is the part with the bone sticking out that gives the ham that traditional look. The fillet end is the round part that gives more meat. If you’re deciding whether to get a whole ham or half, consider how quickly you’ll be able to eat it all. You only have about a week to eat an opened ham before it will go off, so it can be a good idea to get two halves. That way you can eat one half during the week of Christmas and save the other for January.
Champagne ham has had the bone removed and only has the hock left on, so it’s easier to carve.
Pressed ham – also known as continental ham – has had the bones removed and has been pressed, so it’s also easy to carve.
2. Check the pork percentage
The label on a packaged ham will say what percentage is actually meat. Hams are injected with brine, to keep them moist, and additives. The brine injection level for manufactured hams is usually between 10% and 35% of the ham's weight. A manufacturer that wants to produce a cheap ham will add more water to bump up the weight.
3. Know how to tell if it’s New Zealand pork
By far, most of the hams bought in New Zealand this Christmas will be from pigs reared overseas. New Zealand imports pork from about 25 countries. It’s frustrating for New Zealand pig farmers because this ham can come from farms that don’t have to meet the same animal welfare standards as we have in this country. As a result, overseas meat is often cheaper.
If buying New Zealand pork is important to you, look for:
words on the packaging like ‘New Zealand pork’ or ‘born and raised in New Zealand’
4. Have a good look at the ham
If you’re going to be glazing your ham, look for one that is covered in a finger-thick layer of fat. This will give you the thickness you need to make good score lines.
New Zealand Pork’s website also advises looking for a ham that has a meaty texture rather than one that looks wet or rubbery. It says the ham’s skin should be smooth with even colouring. “If the knuckle is sunken, it may be overcooked. If the rind is buckled or uneven, it may be a sign of dryness.”
5. Ask a lot of questions
If you’re ordering your pork from a butcher, you probably won’t be able to compare hams like you would at the supermarket. So, make sure you ask lots of questions, now that you know what you’re looking for.
You could ask:
Is the ham made from New Zealand born and farmed pork?
What will be its injection percentage?
What flavours will it have?
You could even ask if there’s a glaze the butcher thinks would work particularly well with those flavours.
6. Know what size you’ll need
If the ham is the only meat on your Christmas menu, New Zealand Pork advises allowing 1kg of ham for five people. Or if you’ve got other meat options, 1kg will feed about six to eight people.
7. Know the best hams in New Zealand
The best hams of the year were awarded at the 100% New Zealand Bacon & Ham Awards earlier in the year so you can check out which ones got medals. Some of them are only available in the city the butcher is based, but a Farmland boneless ham available nationwide won a gold award and Woolworths bone-in and boneless hams picked up bronze.
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