Air Conditioning/Heat Pump

Ross from Manurewa

If anyone is contemplating installing an Air Conditioning/Heat Pump unit, I would strongly advise against using KENSAIR – a firm used by the City Council for the retrofit scheme.
I bought a Hitachi 50YHA3 unit in March last year, having it supplied and fitted by Kensair in April, 2017. From the day it was fitted it was faulty. As soon as it reached operating temperature, the remote control would no longer function correctly. It was a simple fault – a heat-sensitive board on the wall unit – and could have been fixed with a simple replacement. After some months and many letters and emails, they sent me a replacement remote control unit, which was stupid, since the remote is not affected by the unit’s temperature so very obviously it was not the problem. This idiocy was compounded by their sending a remote for a totally different model, thus it did not work at all, since the coding was different.
I continued to send letters and emails, even giving probable causes for the problem (I am completely familiar with the electronics and mechanics of these devices, having taught it), however Hitachi apparently could not reproduce the problem in their workshops (I would have been amazed it they could have) and Kensair just were not interested in fulfilling their obligations under the Consumer Guarantees Act.
I finally had a Lawyer ring Kensair, and had a replacement fitted OVER ONE AND A QUARTER YEARS AFTER IT WAS SUPPLIED. For a unit costing $5,276 this was disgusting.
DO NOT TOUCH KENSAIR. Their service is non-existent.