Customer service

Arthur from Rangiora

Today I took my Mako Battery drill into the Rangiora Warehouse as one of the batteries was faulty. Customer Service lady said no problem just go and get another drill off the shelf. OH, no more on the shelf. I asked a storeman if there was another on top of the shelves or in the store. Oh no. He said that there were 2 that had been returned so he came to the counter with me, had a play with my drill and took it away with him and came back with another battery and the drill working. Meanwhile the lady had ordered a new one for me and said it would be in by Friday. I asked if I could take mine home and use it till Friday so I could finish the job, a bit of reverse paper work and I took my drill home. The lady said to bring it back on Friday and collect the new replacement drill.
NOW THAT IS REAL CUSTOMER SERVICE as far as I am concerned. I have always been happy with the Rangiora Warehouse service.

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