Scam email. Re: subscription renewal scam for Norton products.

Marlene from Parua Bay / Whangarei Heads

Hi Everyone,
Please remain super vigilant around any Norton subscription emails.
I received the following email:

Yearly membership activated

Dear user,
Your subscription is renewed successfully for this year, Hence we have charged you  389 USD for your yearly subscription 

Here are your order details:
Your order number is: - PCH45631200

Product name:                Protection 360
Total amount:                 389.00 USD
Transaction date:           November 3rd, 2020

To upgrade/cancel your subscription, please contact our customer service desk given below. 
+1 (94820) 24695 - 4683800
+1 (84727) 64591 - 1673706
Sincerely

Adam Zampa

THIS IS definitely A SCAM. The email was missing information that made me query its authenticity. So I went onto a online chat site which I thought was the correct Norton site.
The so called agent Deborah Mullen after chatting online with her for alittle while, made me suspicious I was being scammed. She wanted me to keep the online chat opened so I could access the link to put payment through. She wouldn't email the link & said the special discount offer was only valid for a day or until she finished her shift or I can contact them again & 1 of the other agents would help me. I asked her to clarify what a day meant & she replied 'Our offices close at 8pm'. So I made up an excuse- said I lost my credit card & needed to organise a ride into the bank to organise funds & 8pm should be enough time to get things organised.

I unfortunately bumped/ closed the site I was chatting with Deborah.

I contacted the 'real' Norton site & they confirmed both Adam Zampa & Deborah Mullen are not Norton agents.
They are investigating this further.