Northpower Electric Power Trust (NEPT) online voting

Oliver Neighbourly Lead from One Tree Point

In our recent Neighbourly discussions of the local elections I was one of the people in favour of introducing online voting. So I was quite surprised when I received my voting papers for the NEPT election and discovered that online voting was an available option. Great - I did my research, made up my mind who to vote for, and went online.
Well, it's probably a good example of how NOT to implement online voting :-(
The welcome page was nice enough, but the ballot page itself looked very crude and basic, as if the so-called style sheet, which defines the styles and visual elements of a web page, was broken or missing. But it was a secure website, so I ticked my boxes and sent it off ... and didn't get any kind of feedback if my vote had been received. Hmmm. So I decided to click on the link for the feedback page and wrote up all my issues and complaints and clicked on the send button ... only to receive a timeout after a minute or so. Well, it happens sometimes, so I tried again ... another timeout. I gave up.
I had written in my earlier posts that online voting needed to be done professionally and securely, to be acceptable. The NEPT voting website felt like shoddy work, done in a hurry and not tested properly. I'm pretty sure that my vote wasn't lost, at least as sure as if I had sent it in by mail, but a professional design, with a ballot page identical or at least very similar to the printed version, and a confirmation that the vote was received, plus a working feedback page is the minimum we voters should be able to expect.
Has anybody else voted online and had similar or different (better or worse) experiences?