Anyone Else Sick of Vodafone Support?
Our Voda installation (TV, Broadband) has always been second rate ever since they bought it from Telstra and when you have a problem like over the last week with internet dropping out, running slow, TV freezing then going off for some minutes with the "got no internet signal", or some such error, flashing in the top R/H corner of the screen.... then you have to contemplate calling the multitude of numbers that all put you at the same place where the Voice Recognition Fault Reporting NEVER recognizes what you say, then you get on to the button pressing that ends in 30+ minutes of horrid on hold music that sounds like it is being played underwater.
Yesterday, after a session of 2 hours+, and today of 1 hour on the phone I still had an SC402 Error that no body was able to tell me what it meant.
The guy yesterday was supposed to be pushing out some software that would definitely fix the TV Box over night, but guess what.... it didn't, hence the call to Voda this morning to the number on the screen.
So it started over again "pull the power cable out for 30 seconds", read the serial number, disconnect the internet cable from the modem or router many, many times, pull more power cables, total reset of Router resulting in having to reset the whole WiFi network up again as it had now reset to defaults and all our devices didn't recognize the 'Reset' Network, and this was all after the ordeal of 'what is your account number', 'how much do you pay', 'what is your payment method', 'what is your PIN Number' 'that pin number is wrong'.. "well it was set up on 17 Dec 2019", etc, etc, ad nauseam.
The guy I spent an hour talking to this morning decided to transfer me with out telling me and my phone just went into horrid hold music for 10 minutes. The TV box was now not functional at all with all types of error messages flashing up.
Abruptly the music stopped and someone spoke asking me who I was and what I wanted. I said aren't you the guy who I have been talking to for an hour about my problem?
He muttered something unintelligible to me and rang off !!!
My son and I had a conversation about the unsolved problem and he found instructions on how to do a factory reset on the TV Box while trying to find the SC402 error on Vodafone's site. It sounded a bit like what the guy was trying to get us to do but was not making a good job of explaining how to do it
We thought, sod it, may as well try it.
It took 2 minutes in total and the TV is now working fine.
Why in gods name do you have to spend hours on the phone removing cables, switching stuff off and on, reading serial numbers etc etc reaching no resolution when it is just a quick 2 minute job to get it working again????
Any recommendations for a Vodafone ISP Replacement?
Also VodafoneTV will close on 30 September 2022.
Bit of a rant, sorry bout that.
Poll: Does the building consent process need to change?
We definitely need homes that are fit to live in but there are often frustrations when it comes to getting consent to modify your own home.
Do you think changes need made to the current process for building consent? Share your thoughts below.
Type 'Not For Print' if you wish your comments to be excluded from the Conversations column of your local paper.
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91.9% Yes
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7.7% No
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0.5% Other - I'll share below!
Food Recall: YY Dumplings & Fu Yuan brand Various Ready-to-Eat Meat Products
YY Dumplings Ltd is recalling a specific batch of its Spicy Pork Ears and Sour and Spicy Chicken Feet due to the presence of undeclared allergens (gluten and sesame), and Braised Pig Trotters and Braised Pig Head Meat due to the presence of an undeclared allergen (gluten). These products may be labelled under the YY Dumplings brand, the Fu Yuan brand, or both YY Dumplings brand and Fu Yuan brand. People with a gluten or sesame allergy or intolerance should not consume these products. If you have consumed any of these products and have any concerns about your health, seek medical advice. If you are not allergic or intolerant to gluten or sesame, this recall does not affect you.
READ MORE: www.mpi.govt.nz...
Say goodbye to tyre waste
About 40% of the 6.5 million tyres Kiwis use every year are recycled, repurposed, or used as tyre-derived fuel. But the rest end up in landfills, stockpiled or dumped.
The good news is now there’s an easy solution to all that tyre waste. It’s called Tyrewise and is New Zealand’s first national tyre recycling scheme.
Tyrewise ensures that tyres in Aotearoa New Zealand are recycled or repurposed properly, saving millions from going to the landfill.
Find out more about the scheme online.
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